SimpleTech Duo Pro Drive FP-UFE2/1.5TB User Manual Download Page 19

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Troubleshooting and Support

Troubleshooting

and Support

Troubleshooting

Troubleshooting information is based on real customer experience and is being
gathered now by our Support organization. This document will be updated
online soon with the new information.

Contacting Technical Support

Technical Support is available Monday through Friday from 6:30 AM to 5:30
PM (PST).

Phone:

949 477-7700 or 877-486-1555

E-mail:

Go to www.simpletech.com/support and click the Technical

Support/RMA request and choose Need Technical Support.

Summary of Contents for Duo Pro Drive FP-UFE2/1.5TB

Page 1: ...DuoProDrive UserGuide document version 1 0 071011...

Page 2: ...adio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio and television reception whic...

Page 3: ...o Pro System Requirements 9 Package Contents 9 Views of the Duo Pro Drive 10 LED Behavior Front Panel 11 eSATA Cables and Interface Cards 12 Connecting and Starting Your Duo Pro Drive 12 Understanding...

Page 4: ...iv Duo Pro Drive User Guide...

Page 5: ...ng so will void the manufacturer warranty Never insert any metallic object into the drive Electrical shock fire or short circuiting may result If the Duo Pro Drive appears to be defective or malfuncti...

Page 6: ...ference such as computer displays televisions or speakers as it can affect the operation of your Duo Pro Drive Do not place heavy objects on top of the Duo Pro Drive Do not expose your Duo Pro Drive t...

Page 7: ...ous toddler a theft or a natural disaster you know your files are still safe and secure online and off site Fabrik Ultimate Backup keeps encrypted copies of your files on our dedicated off site server...

Page 8: ...8 Duo Pro Drive User Guide Duo Pro Drive Features and Benefits...

Page 9: ...ac OS 10 3 or higher USB 1 1 or 2 0 port eSATA II port may require optional eSATA card upgrade Power requirements 100 240 V 1 5A 50 60 HZ power Supply voltage fluctuations should not exceed 10 of the...

Page 10: ...Duo Pro Drive All of the connectors switches and security lock are located on the rear panel of the Duo Pro Drive and are described in the following illustration Model No xxxx xxxxx xxx DC input sock...

Page 11: ...he drive is on and ready for use Blinking The drive is active read write rebuild The lower LED on the front panel of the drive has two states Steady red glow Single drive failure only applicable when...

Page 12: ...port on your PC and connect an eSATA cable not provided between your drive and the computer For more information about eSATA refer to eSATA Cables and Interface Cards on page 12 a USB connections Conn...

Page 13: ...or you might lose data The instructions that follow will guide you through the process Be sure and allow several hours for the rebuilding process to finish You can use the drive during this time but i...

Page 14: ...e the RAID switch to the desired position See Views of the Duo Pro Drive on page 10 for an illustration of the rear panel containing this switch 4 Turn the Duo Pro Drive power switch to the ON positio...

Page 15: ...on the size of the drives it will take a few hours to rebuild the RAID structure rebuild speed is approximately 80GB to 100GB per hour If at the start of this procedure you copied data to another dri...

Page 16: ...atible with Kensington locking devices sold separately For more information on the Kensington Security Slot and available products visit www kensington com Reformatting for Write Access on the Mac Duo...

Page 17: ...compatibility but performance is reduced so it should only be selected if you really need read write compatibility on both platforms 11 If desired you can change the drive label too 12 Click Erase and...

Page 18: ...18 Duo Pro Drive User Guide Reformatting for Write Access on the Mac...

Page 19: ...now by our Support organization This document will be updated online soon with the new information Contacting Technical Support Technical Support is available Monday through Friday from 6 30 AM to 5 3...

Page 20: ...20 Duo Pro Drive User Guide Contacting Technical Support...

Page 21: ...Duo Pro Drive User Guide 21 Index...

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