Simer Ace-In-The-Hole A5000-01, Owner'S Manual

Page: 10 / 32

For parts or assistance, call Simer Customer Service at
1-800-468-7867 / 1-800-546-7867
Troubleshooting 10
SYMPTOM PROBABLE CAUSE(S) CORRECTIVE ACTION
The sump is empty and the Defective Float Switch. Disconnect the float switch from the control panel.
float switch is down, but If the pump stops the float switch needs to be replaced.
the pump won’t shut off.
Defective Control Panel. If the pump does not stop, replace the control panel.
Pump won’t run. Float Switch is hung up and Check that the float switch is free to swing up and down
can’t swing through its through its entire arc.
entire arc.
Loose electrical connection.
Check all of the connections.
Defective battery or battery Check for a low or defective battery. The back-up pump will
voltage is too low not run if battery voltage is less than 8.2 Volt.
(below 8.2 Volts).
Motor hums but pump Defective battery or battery is Check for a low or defective battery. Confirm positive and
won’t run. not charged enough. negative wires are connected correctly.
Pump runs but pumps very The check valve, between Make sure a check valve is installed correctly between
little or no water. the primary pump discharge the primary pump discharge and Backup Sump Pump
and the backup pump, is discharge pipe and is functioning correctly.
installed backwards or not
functioning correctly.
Obstructed anti-airlock hole.
Clean out the anti-airlock hole in the pump body.
The pump discharge pipe is Check for an obstruction in discharge pipe.
obstructed.
The discharge pipe length or
See Table IV for pumping heights. Increase pipe size.
height is too long for pump’s
capacity.
The battery is not charged
Check for a low or defective battery. An extended power
properly or is defective. outage may have depleted the battery.
The positive and negative Reverse the positive (+) and negative (-) wires.
wires are reversed on battery.
Pump cycles too frequently. Tether length is too short on The correct tether length is 3-1/2”. Adjust the tether length
the automatic float switch. accordingly.
The check valve, between the The primary pump check valve located between the
primary pump discharge and discharge of primary pump and the Backup Sump Pump
the backup pump, is not tee is not installed or not working properly. Install or repair
installed properly or not as required. Confirm that the check valve is installed with
functioning correctly. the arrow pointing “up”. If the check valve is installed
backward, replace it with a new one.
Excessive water is coming into Call a plumber.
the sump pit.