SIL TG60 User Manual
Troubleshooting
26
T
ROUBLESHOOTING
No Network Connection
If there is a wired/wireless connection, but no network connection
available through the link:
•
Verify that the computers or devices used to test the connection are correctly
configured.
•
Verify that the network interfaces are enabled.
•
Verify that the MTU size is set correctly for the L2 network.
•
Use diagnostic tools and packet captures between various devices to find where the
connection fails.
Cannot connect using web browser
•
Be sure the MICRO TG60 is powered up.
•
Check network cabling between the management station and the wireless bridge.
•
Check that you have a valid network connection to the MICRO TG60 and that
intermediate switch ports have not been disabled.
•
Be sure you have configured the MICRO TG60 with a valid IP address, subnet mask
and default gateway.
•
Be sure the management station has an IP address in the same subnet as the MICRO
TG60
’
s IP.
If you are trying to connect to the MICRO TG60 using a tagged VLAN group, your
management station, and the ports connecting intermediate switches in the network, must
be configured with the appropriate tag.
Forgot or lost the password
•
Reset the device to factory defaults using the power sequence described below
“Number of boot retries for factory reset: Set the numb
er of power sequences that
force a factory reset. (Default: 3)”.
If you are having problems with your links, then please check the following before calling our
support team.
Line of Sight
The radios need absolute clear line-of-sight. If the radios do not have line-of-
sight, then you will get a very poor signal or no signal at all.
Alignment
If the radios are not correctly aligned the signal quality of the radios will suffer
and you may not receive the throughput you require. Run SilverView and use the data test
tool.