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Troubleshooting
Problem
Solution
The product does
not work properly .
Option 1:
Check if the battery is
properly fitted .
Option 2:
The battery needs to be
replaced by a new one .
Option 3:
Remove any other mouse
connected to your computer and
reconnect your mouse .
Option 4:
Avoid using this product onto
transparent or reflective surfaces .
Option 5:
USB dongle not correctly
inserted, try another free USB port or
reboot your computer .
Option 6:
Dirts stained onto optics of
mouse, please clean the dirts and try
again .
Option 7:
Check whether the mouse
is in power saving mode . Press the right
mouse button
1
or left mouse button
5
to activate the mouse .