Silvercrest 375646 2104, Operating Instructions Manual

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Troubleshooting
The following table will help you to identify and rectify minor
malfunctions:
Fault Possible cause Remedy
PWR
LED 1 does
not light up .
The device is not
correctly connected . Connect the
device .
Poor image quality .
Dust on the scanner's
background lighting .
Clean the back-
ground lighting
(see section
"Cleaning") .
Dust on the
film/slide . Clean the film/
slide .
The scanned images
are blurred .
The lens of the scan-
ner has fogged up
due to temperature
differences . Wait until the
device has ac-
climatised to room
temperature .
Scanner is not
recognised by the
computer after soft-
ware installation .
The scanner is not
connected to the
USB port on the
computer .
Connect the de-
vice to a USB port
on your computer .
The USB port on the
computer is defec-
tive .
Connect the de-
vice to a different
USB port on your
computer .
The computer needs
to be rebooted . Restart your com-
puter .
The scanner cannot
be operated via the
software .
An anti-virus program
is blocking the func-
tionality of the scan-
ner or the software .
Check the settings
on your anti-virus
program .