Silicon Graphics UV 30 User Manual Download

Page: 57 / 66

007-6419-002

Chapter 6

Troubleshooting

This chapter describes troubleshooting for the problems listed below.

Chapter 4

describes use of

the control panel to monitor the overall system status and the status of specific components.

Chapter 5, “Chassis Maintenance”

describes how to replace defective components.

•

“If the System Does Not Power Up” on page 42

•

“System Powers Up But Will Not Boot” on page 42

•

“No Video After System Power Up” on page 43

•

“Perceived Boot Freezes (GPU Configurations)” on page 43

•

“Memory Errors” on page 44

If you follow all of the prescribed procedures and still need assistance, check with your authorized
support organization.

Summary of Contents for UV 30

Page 1: ...SGI UV 30 System User Guide 007 6419 002 ...

Page 2: ...A 94538 TRADEMARKS AND ATTRIBUTIONS Silicon Graphics SGI and the SGI logo and Supportfolio are trademarks or registered trademarks of Silicon Graphics International Corp in the United States and or other countries worldwide ASPEED is a registered trademark of ASPEED InfiniBand is a registered trademark of the InfiniBand Trade Association Intel Itanium and Xeon are trademarks or registered trademar...

Page 3: ...007 6419 002 iii Record of Revision Version Description 001 May 2015 Original printing 002 July 2015 Added section to troubleshooting chapter ...

Page 4: ......

Page 5: ... Features 2 Serverboard Features 4 Additional Hardware Components 6 2 System Safety 7 Electrical Safety Precautions 7 General Safety Precautions 9 ESD Precautions 10 Operating Precautions 10 3 Server Installation 11 Unpack the System 11 Prepare for Setup 11 Choose a Setup Location 12 Warnings and Precautions 12 Rack Precautions 12 Server Precautions 13 Rack Mounting Considerations 13 Ambient Opera...

Page 6: ...ive Bay Setup 22 Checking the Airflow 22 Providing Power 22 4 System Monitoring 23 Control Panel Components 24 Drive Carrier LEDs 27 Power Supply LED 28 5 Chassis Maintenance 29 Before You Start 30 Tools and Supplies Needed 30 Left Right and User Position 30 Removing the Chassis Cover 30 Replacing a Power Supply 32 Replacing Disk Drives 34 Removing Carrier from Chassis and Drive from Carrier 34 In...

Page 7: ...Contents 007 6419 002 vii Perceived Boot Freezes GPU Configurations 43 Memory Errors 44 A Technical Specifications 45 B BIOS Error Codes 49 ...

Page 8: ......

Page 9: ...15 Figure 3 2 Installing the Inner Rails 17 Figure 3 3 Installing the Server in a Rack 19 Figure 3 4 Accessing the Inside of the Chassis 21 Figure 4 1 Front Control Panel 23 Figure 4 2 Control Panel Components 24 Figure 5 1 Accessing the Inside of the Chassis 31 Figure 5 2 Power Supply Release Tab 32 Figure 5 3 Replacing a Power Supply 33 Figure 5 4 Removing HDD Carrier from Chassis 35 Figure 5 5 ...

Page 10: ......

Page 11: ...s 4 Table 4 1 Control Panel Components 25 Table 4 2 Universal Information LED States 25 Table 4 3 Drive Carrier LEDs 27 Table 4 4 Power Supply LED States 28 Table A 1 Temperature Humidity and Altitude Specifications 45 Table A 2 Miscellaneous System Specifications 46 Table B 1 BIOS Error Codes 49 ...

Page 12: ......

Page 13: ...GI UV 30 server It also provides basic troubleshooting and maintenance information as well as important safety and regulatory specifications Audience This guide is written for owners installers system administrators and users of SGI UV 30 computer systems It is written with the assumption that the reader has a good working knowledge of computers and computer systems ...

Page 14: ...list to get the server operational Chapter 4 System Monitoring Describes how you monitor the overall status of the system as well as the activity and health of specific components Chapter 5 Chassis Maintenance Describes how you replace fans disk drives and power supplies Chapter 6 Troubleshooting Describes some basic steps to troubleshoot your system Appendix A Technical Specifications Describes s...

Page 15: ...ventions are used throughout this document Convention Meaning Command This fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold fixed space font denotes literal i...

Page 16: ...our country Reader Comments If you have comments about the technical accuracy content or organization of this document contact SGI Be sure to include the title and document number of the manual with your comments Online the document number is located in the front matter of the manual In printed manuals the document number is located at the bottom of each page You can contact SGI in any of the foll...

Page 17: ...systems the 2U server chassis and a quad processor serverboard Figure 1 1 The SGI UV 30 Server This chapter describes the server using the following topics Server Chassis Features on page 2 Serverboard Features on page 4 Additional Hardware Components on page 6 See Appendix A Technical Specifications for the more details ...

Page 18: ...3 0 expansion cards with four riser cards These include seven cards with external ports and four internal cards Two can be double width GPUs Control panel The front control panel shown in Figure 1 2 provides system monitoring and power control LEDs indicate system power HDD activity and network activity UID unit identifier overheat and fan failure A main power button and a reset button are also in...

Page 19: ...es 007 6419 002 3 Figure 1 2 shows the noteworthy components on the front of the server chassis Figure 1 2 Front Chassis View Figure 1 3 shows the noteworthy components on the rear chassis panel Figure 1 3 Rear Chassis View ...

Page 20: ...r serverboard This block diagram is intended for your reference only Table 1 2 Serverboard Features Feature Description Processors The serverboard supports up to four Intel Xeon E5 4600 v3 Series processors Memory The serverboard has 48 memory slots that can support up to 3 TB of LRDIMM or 1 5 TB of RDIMM DDR4 2133 1866 1600 memory Onboard serial ATA SATA A SATA controller is integrated into the c...

Page 21: ...Serverboard Features 007 6419 002 5 Figure 1 4 Serverboard Block Diagram ...

Page 22: ...our 8 cm system cooling fans Four passive CPU heat sinks One SAS backplane 24 hot swap 2 5 HDD trays One rack rail set Important SGI servers may sometimes require driver versions that are not included in the original operating system release When required SGI provides these drivers on the system disk pre installed in the factory or via portable media or download For more information on this topic ...

Page 23: ...t power down the operating system first and then unplug the power cords The unit has more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with powered o...

Page 24: ... recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Mainboard replaceable soldered in fuses Self resetting PTC Positive Temperature Coefficient fuses on the mainboard must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one replaced Contact technical support for details and support Figure 2 1 Ins...

Page 25: ...hey won t accidentally be stepped on While working on the system do not wear loose clothing such as neckties and unbuttoned shirt sleeves which can come into contact with electrical circuits or be pulled into a cooling fan Remove any jewelry or metal objects from your body which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circui...

Page 26: ...t strap Handle a board by its edges only do not touch its components peripheral chips memory modules or contacts When handling chips or modules avoid touching their pins Put the serverboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides excellent conductivity between the power supply the case the mounting fasteners an...

Page 27: ...ght power requirements and environmental requirements of the server It should be situated in a clean dust free environment that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Place the server rack near a grounded power outlet Refer to Warnings and Precautions on page 12 Prepare for Setup The shipping container should include two sets of rail ass...

Page 28: ...nd Precautions Rack Precautions Warning Failure to follow the following guidelines can result in serious injury or damage to the equipment The SGI UV 30 server weighs 52 lbs 23 6 kg Always use proper lifting techniques when your move the server Always get the assistance of another qualified person when you install the sever in a location above your shoulders Extend the leveling jacks on the bottom...

Page 29: ... not servicing to maintain proper cooling Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room Therefore consideration should be given to installing the equipment in an environment compatible with the manufacturer s maximum rat...

Page 30: ...tem has already been mounted into a rack refer to Check the Serverboard Setup on page 20 There are a variety of rack units on the market which may mean the assembly procedure will differ slightly You should also refer to the installation instructions that came with the rack unit you are using Note This rail will fit a rack between 26 5 and 36 4 deep Separate the Sections of the Rack Rails and Inst...

Page 31: ...chassis in place The outer rails for the chassis extend between 30 inches and 33 inches Steps 5 8 describe how to install the outer rails to the rack see Figure 3 1 5 Secure the back end of the outer rail to the rack using the screws provided 1 2 3 4 Rail Assembly Extending the Rails Quick Release Tab Separating the Inner Rail Extension 5 6 7 ...

Page 32: ...erent for the left side and right side of the chassis and are so labeled Perform the following steps to install an inner rail as illustrated in Figure 3 2 1 Place the inner rail on the appropriate side of the chassis Align the hooks of the chassis with the rail holes Make sure the rail faces outward 2 To secure the rail to the chassis slide the rail toward the front of the chassis until the quick ...

Page 33: ...Install the System into a Rack 007 6419 002 17 Figure 3 2 Installing the Inner Rails ...

Page 34: ... to the equipment You should now have rails attached to both the server chassis and the rack unit The next step is to install the server into the rack refer to Figure 3 3 1 Extend the outer rails as shown in Figure 3 3 2 Align the inner rails of the chassis with the outer rails on the rack 3 Slide the inner rails into the outer rails keeping the pressure even on both sides When the chassis has bee...

Page 35: ...Install the System into a Rack 007 6419 002 19 Figure 3 3 Installing the Server in a Rack Note The figure above is for illustration purposes Always install servers to the rack in a bottom to top fashion ...

Page 36: ...sis cover as illustrated in Figure 3 4 Note Ensure that the system is not turned on or connected to AC power 1 If the server is rack mounted grasp the two front handles and pull the server straight out until it locks You will hear a click when it locks To remove the system from the rack completely depress the locking tabs on the chassis rails push the right side tab down and the left side tab up t...

Page 37: ...Check the Serverboard Setup 007 6419 002 21 Figure 3 4 Accessing the Inside of the Chassis ...

Page 38: ...stem s configuration your system may have one or more drives already installed All drives are accessible from the front of the server If you need to install hard drives see Replacing Disk Drives on page 34 Use only recommended server parts Checking the Airflow Airflow is provided by four 8 cm chassis cooling fans The system component layout was carefully designed to direct sufficient cooling airfl...

Page 39: ...riers and power supplies to keep you constantly informed of the overall status of the system As shown in Figure 4 1 the control panel is on the left handle of the chassis Figure 4 1 Front Control Panel This chapter describes the functions of the buttons and LEDs and the appropriate responses you may need to take ...

Page 40: ...24 007 6419 002 4 System Monitoring Control Panel Components Figure 4 2 shows the components of the control panel Figure 4 2 Control Panel Components A B E C D F G ...

Page 41: ...ctivity C F When flashing these LEDs indicates network activity on the GLAN1 and GLAN2 respectively D This is the Universal Information LED It can indicate an overheat condition fan failure power failure or the UID button activation See Table 4 2 This LED will remain solid red or continue to flash as long as the temperature is too high or a fan does not function properly E When illuminated this LE...

Page 42: ... and make sure all fans are present and operating Ensure that the chassis cover and air shrouds are installed Verify that the heatsinks are installed properly Solid blue Local UID button depressed Use this function to locate the server in a rack Blinking blue IPMI activated UID Use this function to identif y the server from a remote location Table 4 2 Universal Information LED States continued LED...

Page 43: ...tivity LED Blue Solid on SAS NVMe drive installed Blue Blinking I O activity Status LED Red Solid on Failure of drive with RSTe support Red Blinking at 1 Hz Rebuild drive with RSTe support Red Blinking with two blinks and one stop at 1 Hz Hot spare for drive with RSTe support Red On for five seconds then off Power on for drive with RSTe support Red Blinking at 4 Hz Identify drive with RSTe support...

Page 44: ...ote This is the normal state for a redundant PS Green 2Hz blink PS firmware updating Amber PS critical event causing a shutdown failure OCP OVP fan failure AC cord unplugged or AC power lost A second power supply in parallel still has AC input power Amber 1Hz blink PS warning events where the power supply continues to operate high temperature high power high current slow fan The system power suppl...

Page 45: ...re hot swappable that is you can replace them without powering down the server As a safety precaution replacing the fans requires a system power down A trained service technician should install and replace all other components This chapter describes the following chassis maintenance activities Removing the Chassis Cover on page 30 Replacing a Power Supply on page 32 Replacing Disk Drives on page 3...

Page 46: ...periods of time do not operate the server without the cover in place The chassis cover must be in place to allow proper airflow and prevent overheating Use the following procedure for removing the chassis cover as illustrated in Figure 5 1 Note Ensure that the system is not turned on or connected to AC power 1 If the server is rack mounted grasp the two front handles and pull the server straight o...

Page 47: ... the Chassis Cover 007 6419 002 31 3 Press both release tabs at the same time to unlock the cover and slide the cover to the rear 4 Lift the cover from the chassis Figure 5 1 Accessing the Inside of the Chassis ...

Page 48: ...erruption The power fail LED will illuminate and remain on until the failed unit has been replaced Use the following steps to replace a power supply Caution Unplug the AC power cord from the failed power supply module to reduce the risk of injury from electric shock 1 Pull out the power supply handle and press the retaining clip on the right side of the power supply as illustrated in Figure 5 2 2 ...

Page 49: ...Replacing a Power Supply 007 6419 002 33 Figure 5 3 Replacing a Power Supply ...

Page 50: ...removing carriers with drives installed These carriers also help promote proper airflow for the drive bays For this reason even empty carriers without drives installed must remain in the chassis Removing Carrier from Chassis and Drive from Carrier Use the following procedure to remove the HDD carrier from the chassis and the drive from the carrier 1 Press the release button on the drive carrier Th...

Page 51: ...Replacing Disk Drives 007 6419 002 35 Figure 5 4 Removing HDD Carrier from Chassis ...

Page 52: ...36 007 6419 002 5 Chassis Maintenance Figure 5 5 Removing Dummy Drive from Carrier ...

Page 53: ...d circuit board side facing down so that the mounting holes in the drive align with those in the carrier See Figure 5 6 2 Secure the hard drive into the carrier with four screws 3 Use the open handle to replace the drive carrier into the chassis 4 Gently close the drive carrier handle to secure the drive and carrier into the chassis drive bay Figure 5 6 Installing a Drive into a Carrier ...

Page 54: ...stem is still running to determine which of the fans has failed See Removing the Chassis Cover on page 30 2 Power down the system 3 Remove the power cord s as a safety precaution 4 Unplug the fan wiring from the serverboard and remove the failed fan 5 Press the fan release tab to lift the failed fan from the chassis and pull it completely from the chassis See Figure 5 7 6 Place the new fan into th...

Page 55: ...Replacing System Fans 007 6419 002 39 Figure 5 7 System Fans ...

Page 56: ......

Page 57: ...fic components Chapter 5 Chassis Maintenance describes how to replace defective components If the System Does Not Power Up on page 42 System Powers Up But Will Not Boot on page 42 No Video After System Power Up on page 43 Perceived Boot Freezes GPU Configurations on page 43 Memory Errors on page 44 If you follow all of the prescribed procedures and still need assistance check with your authorized ...

Page 58: ...power Flashes slowly about four seconds on off Power supply has failed Green AC power is present and the server is turned on DC power present Open the system cover remove the air shroud and check to make sure that no obvious short circuits exist between the serverboard and chassis If you must replace the power supply refer to Replacing a Power Supply on page 32 System Powers Up But Will Not Boot I...

Page 59: ... Configurations When GPUs have been configured in your system the boot process may appear to freeze after the POST code 91 or A9 stage Most likely the boot process does in fact proceed but the video output switches from the default onboard video port to that of the offboard GPUs once the GPUs have been initialized This behavior is the expected behavior when offboard video has been designated as th...

Page 60: ...ut the system down remove the covers over the serverboard and make sure that all the DIMM modules are properly and fully installed You should be using registered ECC DDR4 memory Also it is recommended that you use the same memory type and speed for all DIMMs in the system Check for bad DIMM modules or slots by swapping modules between slots and noting the results Contact your administrator or supp...

Page 61: ...5000ft Maximum 10ºC hour 18ºF hour Humidity 20 to 80 Non condensing Maximum 10 relative humidity hour Altitude 3050m 10 000ft While Product Power Off Temperature 5ºC 41ºF to 45ºC 113ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing Altitude 3050m 10 000ft While Product Packaged for Shipping Temperature 40ºC 40ºF to 60ºC 140ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing...

Page 62: ...s to house standard 2 5 drives One 5 25 drive day PCI Expansion Slots Two PCIe 3 0 x16 cards full height full length Two PCIe 3 0 x8 cards full height full length Two PCIe 3 0 x8 cards full height half length One PCIe 3 0 x8 card low profile half length Four PCIe 3 0 x8 cards low profile internal Onboard Graphics ASPEED AST2400 BMC chip Chassis 2U standard depth rackmount Dimensions WxHxD 19 x 3 2...

Page 63: ... 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 Safety CSA EN IEC UL 60950 1 Compliant UL or CSA Listed USA and Canada CE Marking Europe California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dioxide Lithium coin cells Special handling for perchlorate material may apply...

Page 64: ......

Page 65: ...re If a fatal error occurs you should consult with SGI for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list correspond to the number of beeps for the corresponding error Table B 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep M...

Page 66: ......

Search results

Summary of Contents for UV 30

Reviews:

Related manuals for UV 30

Brands by name

Popular brands

Silicon Graphics UV 30, User Manual

Search results

Summary of Contents for UV 30

Reviews:

Related manuals for UV 30

Brands by name

Popular brands