3
Technical Support
QUESTIONS?
SIIG’s
Online Support
has the answers! Simply visit
our web site at
www.siig.com
and click on
SUPPORT
. Our online
support database is updated daily with new drivers and solutions. The
answers to your problems could be just a few clicks away.
Return Merchandise Authorization (RMA)
SIIG warrants to the original buyer of the product that the hardware is
free of defects in materials and workmanship for a period of one, two
or five years from the date of purchase. If your product fails to be in
good working order during the warranty period, you may return it to
SIIG for repair or replacement at SIIG's option.
To return the product, you need to follow these steps:
Step 1: Contact SIIG's RMA Department
To obtain an RMA number, SIIG's RMA Department can be reached
by phone at (510)413-5333 or fax at (510)657-5962 or email at
[email protected].
In order to issue an RMA number, the product serial
number is required. This number can be found on the side of the box
and on the back of the product.
Step 2: Complete the RMA form
• Fill out your Return Merchandise Authorization (RMA) form,
and include it in the package with the product.
• Properly pack the product for shipping. All software, cable(s)
and other accessories that came with the original package
must be included
.
• Clearly write your RMA number on the top of the returned
package and on the accompanying RMA form.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number
posted on the outside of the shipping carton.
Step 3: Ship the Product
You are responsible for the cost of shipping back to SIIG at the following
address:
SIIG, Inc. RMA#_______________
6078 Stewart Ave.
Fremont, CA 94538
SIIG will ship the repaired or replaced product via UPS Ground or US
Mail at no cost to you.
