Technical Support
Web Online Support
Question? SIIG’s Online Support has answers! Simply go to
SIIG’s web site at
www.siig.com
and click on the ONLINE
SUPPORT
icon for instant technical support service.
Technical Support Department
For additional support, SIIG's Technical Support Specialists are
available from 8:00 a.m. to 5:00 p.m. Monday through Friday,
Pacific Standard Time. To reach a Technical Support Specialist:
e-mail:
Telephone: (510) 353-7542
Customer Service Department
If the Technical Support Specialist determines that the product
may be defective, you can return it for repair or replacement.
Step 1: Call SIIG's Customer Service Department
Call the Customer Service Department at (510) 657-8688 ext.
5333
for a Return Merchandise Authorization (RMA) number.
Please have the product serial number available. It is located on
the side of the box and on the back of the product.
Step 2: Complete the RMA form
• Fill out your Return Merchandise Authorization (RMA) form,
and include it in the package along with the original materials.
• Clearly write your RMA number on the outside of the returned
shipping package and on the accompanying RMA form.
SIIG will refuse to accept any shipping package, and not
be responsible for a product returned without a RMA
number posted on the outside of the shipping carton.
Step 3: Ship the PC Switch 6000
You are responsible for the cost of shipping the product back to
SIIG at the following address:
SIIG, Inc. RMA#_______________
6078 Stewart Ave.
Fremont, CA 94538
SIIG will ship the repaired or replaced product via UPS Ground
or US Mail at no cost to you.
2
System Requirements
Console
•
PS/2 mouse
•
VGA, SVGA or Multisync monitor with cable
•
PS/2 keyboard
PC
•
VGA, SVGA or Multisync video port
•
PS/2 mouse port
•
PS/2 keyboard port
•
Cable kit—Each PC requires an individual cable kit to connect
to the PC Switch 6000. Cable kit is sold separately. Refer to
the Accessory Table for cable type to work with your PCs.
Package Contents
•
One PC Switch 6000
•
One linear power adapter
•
One 1-year warranty card
•
This quick installation guide
