14
Troubleshooting
If the router is working improperly or stops responding,
don’t panic! Before you contact SIIG Technical Support for
help, please read this troubleshooting first. Some problems
can be solved by you within very short time.
1.
Problem
: Router is not responding when I want to
access it by web browser.
Solution 1
: Please check the power cord and
network cable connection to the router. All cords
and cables should be correctly and firmly inserted
to the router.
Solution 2
: If all LEDs on this router are off, please
check the status of A/C power adapter, make sure
it’s correctly powered.
Solution 3
: You must use the same IP address
subnet which the router uses.
Solution 4
: Are you using MAC or IP address filter?
Try to connect the router by another computer and
see if it works; if not, please restore your router to
factory default settings (pressing ‘reset’ button for
over 10 seconds).
Solution 5
: Set your computer to obtain an IP
address automatically (DHCP), and see if your
computer can get an IP address.
Solution 6
: If you did a firmware upgrade and this
happens, contact your place of purchase for help.
