© 2000
–2020 signotec GmbH
signotec Sigma Lite user manual
Page 12 of 14
11.2.
Exclusion of warranty
Excluded from the warranty are (not an exhaustive list):
a)
Regular maintenance and repair or replacement of wear parts such as pen, cartridge or
sensor surface;
b)
Compatibility issues resulting from hardware, software or configurations of the technical
system environment;
c)
Damage or defects resulting from changes, adjustments or other modifications to the
original product that were not authorised by signotec;
d)
Improper use, including but not limited to:
-
Damage or defects caused by failure to observe the care instructions, such as use
of the wrong cleaning agent;
-
Damage or defects caused by use, operation or handling of the product that does
not correspond to the intended purpose or location for application;
-
Damage or defects caused by incorrect or improper installation of the product;
-
Use of accessories, additional devices or other products that are not approved by
signotec;
-
Repairs and repair attempts by persons not authorised by signotec.
12.
Support and repairs
The products and solutions from signotec were designed to make our customers satisfied users. If,
contrary to expectations, problems occur, you can find the necessary help and support on our FAQ
and support pages.
12.1.
Technical support
Please always describe the error with as much detail as possible (including a description of the
work process, date of the first occurrence of the error, any changes made to the affected
workstation, etc.) when contacting our support team. We must be able to reproduce the error in
order to correct it. Therefore, please also describe exactly how the error can be reproduced. Please
use the
on our website in order to initiate a support request.
12.2.
Repairs
In case of a defective signature pad or missing/defective parts, please use the appropriate
on our website to send the device in for repair. In addition, our technology team is available
to answer all questions regarding repairs and spare parts.
Tip:
A repair is often possible outside the warranty claim and offers a cheap and ecological
alternative to a new purchase.
