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6. Customer Support
1) FAQ
Symptom
Possible Cause
Solution
Power
does not
come on
_ Check battery status.
_ Charge battery.
_ Check if earphones jack is properly
connected.
_ Reconnect earphones.
_ Check if volume is set at zero (0).
_ Increase volume.
_ Check battery status.
_ Charge battery.
_ Check if earphones jack is dirty or
corroded.
_ Clean earphones jack.
No sound
from
earphones
_ Check if MP3 or WMA file is damaged.
_ Download a normal file again.
_ Check if language setting is correct.
_ Set up appropriate language in
Language Setup Mode.
Strange
letters
appear on
the screen
_ Unsupported language.
_ Check for new Firmware Version by
visiting website for update.
_ Check if signal is weak.
_ Adjust the position of Player and
earphones.
Poor FM
reception
_ Check for interference from other
electronic device.
_ Switch off other device.
_ Move away from the device causing
the interference.
_ Check battery status.
_ Charge battery.
_ Check USB plugs connecting PC and
Player.
_ Try connecting USB plugs properly
to PC and Player.
_ Damaged USB cable.
_ Replace USB cable.
MP3/WMA/
WAV file
download
or upload
failure
_ Memory is full.
_ Try again after deleting some files
to secure memory space.
Voice or
FM Radio
recording
_ Memory is full.
_ Try again after deleting some files
to secure memory space.
