There are no user serviceable parts inside the fireplace. If the unit appears to
malfunction, turn the unit off and unplug the unit from the wall immediately.
Please contact the store that this was purchase from with the original purchase
receipt or call1 (800) 477-2222 for service related questions or concerns.
Alteration of the fireplace will void its warranty and may cause the fireplace to
malfunction resulting in electrical shock, fire, death or serious bodily injury or
property damage.
Please refer to the included warranty card. Be sure to keep this manual and
warranty card for possible future reference.
Manufactured by Zhongshan Paite Electric Appliance Co. LTD for Ashley
Furniture Industries, Inc.
TROUBLE
SHOOTING
GUIDE
Warranty
&
Return
Policies
MODEL#:
EF19-30-2A
Page 12 of 12
PROBLEM
SOLUTION
1: No power or function
1.1: Check that unit is plugged into a standard
120V outlet.
1.2: Press power button on the control panel
2: Have flame effect, but fireplace
does not blow warm air
2.1: Confirm temperature setting exceeds
room temperature.
2.2: Try to turn on/off fireplace button several
times to make sure it's in the
“
ON
”
position.
3: Fireplace does not work, but Power
and Fireplace switches are in the
“
ON
”
position and thermostat is set on
“
99
”
3.1: Turn all switches to the
“
OFF
”
position
and unplug the unit from the wall outlet for
5-10 minutes. After 5-10 minutes plug the
unit back into wall outlet, and operate as
normal.
4: The display unit on the control
panel shows
“
”
and the function
indicator is quick flashing indicating it
is in alarm mode.
4.1: Unplug the unit from the wall outlet for
5-10 minutes. After 5-10 minutes plug the
unit back into wall outlet, and operate as
normal
.
5: Only the flame icon is present and
does not display the flame levels
(ie.L1,L2
…
) when the flame button is
pressed.
5.1: Press and hold the flame button for 5
seconds. Once the unit
“
beeps
”
the flame
levels should appear.