8 Troubleshooting
To keep the warranty valid, never try to repair the product yourself.
Malfunctions may occur with any electrical equipment. This must not always involve a
defect of the device. Therefore, check the following table to see if you can eliminate the
problem yourself.
Malfunction
Possible cause/ Elimination
The product does not work.
•
Disconnect the product from the power
supply for a few minutes, then reconnect.
No sound from the product
speakers.
•
Connect the correct audio cable from your
product to your TV or other devices.
•
On your product remote control, press the
Source buttons to select the correct audio
input.
•
Make sure that the product is not muted.
Press
VOL +/-
to restore the sound (see
‘Adjust the volume’ on page 13).
•
Switch or set to other audio signal of your
connected external device (This product
support for Dolby Digital and LPCM).
A device cannot connect with the
product via Bluetooth.
•
The device does not support the compatible
profiles required for the product.
•
You have not enabled the Bluetooth function
of the device. See the User Manual of the
device on how to enable the function.
•
The device is not correctly connected.
Connect the device correctly.
•
The product is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a
connected Bluetooth device is
poor.
•
The Bluetooth reception is poor. Move the
device closer to the product, or remove any
obstacle between the device and the product.
The connected Bluetooth device
connects and disconnects
constantly.
•
The Bluetooth reception is poor. Move the
device closer to the product, or remove any
obstacle between the device and the product.
•
For some Bluetooth, the Bluetooth
connection can be deactivated automatically
to save power. This does not indicate any
malfunction of the product.
No reaction to the remote control
•
The battery has been exhausted, please
change new.
•
Ensure the battery placed correctly.
MODEL#: W100-31 Page 17 of 17
