Sierra Wireless AIRCARD 595U User Manual Download Page 130

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Summary of Contents for AIRCARD 595U

Page 2: ...and USB Modem Software 10 Care and Maintenance 10 Section 2 Installing the Sprint Mobile Broadband USB Modem 13 2A Installing the Software 15 Getting Started 16 2B Inserting and Removing the Sprint Mo...

Page 3: ...ntrolling the Sprint Connection Manager Window 43 Launching a Sprint Power Vision or Sprint Vision Connection 45 Viewing the Amount of Data Transferred 48 Ending a Connection 49 Online Help 49 Display...

Page 4: ...ve the fastest speeds and conserve data when accessing my corporate network 79 Why won t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem 79 3F Troubleshooting Tips 8...

Page 5: ...Additional Information and Updates 98 Section 5 Safety Information and Terms Conditions 99 5A Safety and Notices 101 Important Notice 102 Safety and Hazards 102 5B Terms and Conditions 103 Subscriber...

Page 6: ......

Page 7: ...t Mobile Broadband USB modem offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet and company data is truly at your fingertips Th...

Page 8: ...u make the most of your wireless USB modem and services The Table of Contents and Index will help you locate specific information quickly The Sprint Connection Manager software includes extensive onli...

Page 9: ...Section 1 Basics of Your Sprint Mobile Broadband USB Modem...

Page 10: ...2...

Page 11: ...e Broadband USB Modem In This Section Your Sprint Mobile Broadband USB Modem CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mob...

Page 12: ...etworks The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA Code Division Multiple Access To use the Sprint Mobile Broadband USB modem you need an account that g...

Page 13: ...er Vision or Sprint Vision when it starts You can also set Sprint Connection Manager so that without running Sprint Connection Manager you can make a Sprint Power Vision or Sprint Vision connection si...

Page 14: ...ng gives you an overview of the Sprint Mobile Broadband USB modem AirCard 595U Section 2 provides step by step instructions for installing the Sprint Mobile Broadband USB modem and Sprint Connection M...

Page 15: ...ed With Your Sprint Mobile Broadband USB Modem In This Section Getting Started System Requirements The Sprint Mobile Broadband USB Modem Software Care and Maintenance This section describes the basics...

Page 16: ...hours 6 Activate your Sprint account and configure the Sprint Mobile Broadband USB modem to use your account unless the device has been preactivated See page 23 System Requirements The Sprint Mobile B...

Page 17: ...you have installed the Windows 2000 High Encryption Pack in Internet Explorer select Help About Internet Explorer If you see Cipher Strength 128 bit then the High Encryption Pack is installed Proceed...

Page 18: ...B modem for the first time you must install and then run the Sprint Connection Manager software The driver software is installed the first time you insert the device into your computer Detailed instru...

Page 19: ...e the picture on page 18 Do not use the device with a handheld computer it is designed only for notebook or desktop computers running Windows Vista Windows XP Windows 2000 or Mac OS X Do not handle or...

Page 20: ...12...

Page 21: ...Installing the Sprint Mobile Broadband USB Modem Section 2...

Page 22: ...14...

Page 23: ...ted This section explains how to install your Sprint Connection Manager software The process may vary depending on the version of Windows that you are running If you re using your device on a Mac comp...

Page 24: ...n your computer Device activation and provisioning Activating your Sprint account and configuring the device to use your account See Setting Up Service on page 22 Note For comprehensive instructions o...

Page 25: ...n advanced understanding of PC configuration The Destination Folder dictates where the software is installed 3 When the Installation Complete window is displayed click Finish 4 Run Sprint Connection M...

Page 26: ...hould display Disconnected The PWR LED is lit 12 Charge the battery for approximately two hours Note If your computer s USB slot is vertical use the docking station Do not insert the device into a USB...

Page 27: ...to use your account if it was not preactivated see Activating and Using Sprint Service on page 23 If your device is preactivated after you ve charged the battery you are ready to connect to the netwo...

Page 28: ...d Removing the Sprint Mobile Broadband USB Modem In This Section Inserting the Sprint Mobile Broadband USB Modem Removing the Sprint Mobile Broadband USB Modem This section describes how to properly i...

Page 29: ...it This may take a few minutes Once completed Sprint Connection Manager should display Disconnected To connect to the network click GO If sound effects are enabled the PC beeps The Sprint Mobile Broa...

Page 30: ...ervice Preactivated Device Non preactivated Device Activation Wizard Data Provisioning IOTA This section walks you through setting up service for your Sprint Mobile Broadband USB modem after you have...

Page 31: ...already been activated To prevent unauthorized use preactivated devices may have been set with a security lock If so Sprint Connection Manager displays the message Device locked TounlockyourSprintMobi...

Page 32: ...gsready A phone Your Sprint Mobile Broadband USB modem Your Social Security number Your driver s license number The city and state where the device will be primarily used A pen and paper to write down...

Page 33: ...modem click Next 2 Call Sprint at the phone number listed on the screen Click Next 3 Give the account representative your ESN Electronic Serial Number or MEID Mobile Equipment IDentifier number as di...

Page 34: ...time Sprint Connection Manager detects the activated device an IOTA session may automatically start during which status messages Updating User Profile are displayed After this first activation there...

Page 35: ...ting Help In This Section Visiting the Sprint Web Site Contacting Sprint Customer Service Troubleshooting This section describes where you can find more information on Sprint services options and trou...

Page 36: ...count at www sprint com Calling us toll free at 1 888 211 4727 Writing to us at Sprint Customer Service P O Box 8077 London KY 40742 Troubleshooting The Online Help for Sprint Connection Manager see p...

Page 37: ...Using the Sprint Mobile Broadband USB Modem Section 3...

Page 38: ...30...

Page 39: ...wering the Device On and Off Controlling the Sprint Connection Manager Window Launching a Sprint Power Vision or Sprint Vision Connection Viewing the Amount of Data Transferred Ending a Connection Onl...

Page 40: ...our desktop or from the Start menu on your Windows desktop select Windows Vista or Windows XP AllPrograms Sprint SprintMobileBroadband Sierra Windows 2000 Programs Sprint Sprint Mobile Broadband Sierr...

Page 41: ...and icons in Sprint Connection Manager indicate the connection state page 35 and when disconnected whether the device is locked or unlocked page 50 Note Changes to this setting apply only after you r...

Page 42: ...EV DO Rev A transmit receive icon a data connection is active The up arrow is animated for example when data is being transmitted to the network The down arrow is animated for example when data is bei...

Page 43: ...status of your device page 43 upper right corner of the window Minimizes Sprint Connection Manager page 44 Exits Sprint Connection Manager page 44 GO Starts the Sprint Power Vision or Sprint Vision c...

Page 44: ...n Manager is attempting to establish communication with the Sprint Mobile Broadband USB modem Searching for service Sprint Connection Manager is determining whether 1X or 1xEV DO service is available...

Page 45: ...1X is also displayed If you expand Sprint Connection Manager the amount of data transferred is shown See note on page 48 To end the connection click Stop Connected to NDIS This message applies only if...

Page 46: ...The device has been powered off through Menu Power Off Modem To use the device select Menu Power On Modem For more information see Powering the Device On and Off on page 42 Searching The device is req...

Page 47: ...page 58 Sprint Connection Manager is not ready to connect to the network Your Sprint Mobile Broadband USB modem is either locked Device locked page 37 or not detected No device page 36 or powered off...

Page 48: ...Reinsert the device into your computer page 21 Sprint Location Services Sprint Location Services Location Search Services allow you to query the network for information on points of interest that are...

Page 49: ...er or select the type of item you want to find and click Go If more than a preconfigured period of time has elapsed since the last time you ve submitted a location search a window is displayed asking...

Page 50: ...evice On and Off If you are using your Sprint Mobile Broadband USB modem in an aircraft hospital or other environment where the device may cause interference you can power the device off without remov...

Page 51: ...print Connection Manager has two views compact and expanded Compact view To expand Sprint Connection Manager click Sprint Connection Manager now also displays the amount of data transferred during the...

Page 52: ...ager icon in the system tray or Right click the system tray icon and select Open Sprint Mobile Broadband Exiting Sprint Connection Manager ToexitSprintConnectionManager In Sprint Connection Manager se...

Page 53: ...ess you have turned off the display of the welcome screens see Always show Welcome Screens on page 64 Sprint Connection Manager displays Connected or Connected to NDIS page 37 You can now use your Web...

Page 54: ...g rates End the data connection Cancel Tip Youcanoptionallyspecifywhichapplicationtoautomaticallylaunchwhen the connection is established See Auto launch Upon Network Connection on page 47 You can als...

Page 55: ...ngs Sprint Vision Sierra Wireless 4 Select Auto Launch 5 In the Auto Launch Options window select one of the following None Do not auto launch any application Website Auto launch Internet Explorer In...

Page 56: ...b 1 81 Mb Once you end the connection the figures reset to zero To hide the part of Sprint Connection Manager that displays this information click the button Note Even though the number of bytes sent...

Page 57: ...GO automatically when ready page 64 has been selected manually disconnecting will leave the device disconnected It will not reconnect until one of the following occurs You make a connection through Sp...

Page 58: ...ode value is determined by your service provider For service provider configurations that do not require account activation a default lock code is set at the factory to a value determined by the servi...

Page 59: ...xpand it 3 Click the icon 4 In the Enter User Lock Code window enter the lock code and click OK When the device is locked Sprint Connection Manager displays Device locked and the lock icon is now The...

Page 60: ...onnection Manager displays Device locked and the lock icon is Tounlockthedevice 1 If Sprint Connection Manager is not expanded click to expand it 2 Click the icon 3 In the Enter User Lock Code window...

Page 61: ...lock code 4 Enter the new lock code for confirmation 5 Click OK Accessing Links For your convenience Sprint Connection Manager includes links to Sprint products and services To access these links 1 I...

Page 62: ...Sprint Connection Manager page 44 2 Remove the Sprint Mobile Broadband USB modem See Removing the Sprint Mobile Broadband USB Modem on page 21 3 Select Start Control Panel and select Windows Vista Pr...

Page 63: ...n 3B Menu Options In This Section Sprint Connection Manager Menu System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the S...

Page 64: ...g the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard To hide the menu press Esc or click outside the menu Menu Item Description Alert Log View a recor...

Page 65: ...age 74 Links Access links to Sprint products and services See Accessing Links on page 53 Help Display the online Help which has operating hints and step by step instructions for getting the most from...

Page 66: ...nu Item Description Open Close Sprint Mobile Broadband Minimize Sprint Connection Manager Close or restore Open if Sprint Connection Manager is minimized Help Display the online Help About Sprint Mobi...

Page 67: ...tion 3C Changing the Settings of Sprint Connection Manager In This Section Settings Window General Settings Sprint Vision Settings Sprint Location Services Settings This chapter describes the windows...

Page 68: ...r Sprint Power Vision or Sprint Vision connection Sprint Location Services 4 Make the appropriate changes to the settings described in the following pages 5 To change other settings repeat steps 3 and...

Page 69: ...3C Changing the Settings of Sprint Connection Manager 61 General Settings From the General option of the Settings window you can specify settings that affect the general behavior of Sprint Connection...

Page 70: ...Connection Manager start automatically when Windows starts Tip You can also set the Sprint Power Vision or Sprint Vision connection to launch automatically whenever available see GO automatically whe...

Page 71: ...hanging the Settings of Sprint Connection Manager 63 Sprint Vision Settings From the Sprint Vision option of the Settings window you can change the behavior of your Sprint Power Vision or Sprint Visio...

Page 72: ...connection established automatically without having to run Sprint Connection Manager Ensure that GOautomaticallywhenready is not selected and select EnableNICfor dataconnections below Enable NIC for d...

Page 73: ...you of this Roam Mode Roam Only Allow only roaming Note Roaming rates may apply Roam Guard page 46 can remind you of this Roam Mode Roam Guard Display a warning message when you are about to establis...

Page 74: ...print Connection Manager Sprint Location Services Settings From the Sprint Location Services option of the Settings window you can change the behavior of Sprint Location Services For more information...

Page 75: ...displays the Sprint Nextel Location Search window For more information on this window see Sprint Location Services on page 40 Note If you hide this menu item you won t be able to access Sprint Locatio...

Page 76: ...Manager Test GPS Verify that your device is able to obtain data for Sprint Location Services The results including the number of satellites latitude longitude and elevation information are displayed t...

Page 77: ...Connection History Viewing Alerts Running Diagnostics Updating the Software About Sprint Mobile Broadband This chapter describes various features you can use to view information about the Sprint Mobil...

Page 78: ...story Tosorttheentries Click the button that contains the title of the column you want to sort by You can reverse the sort order by clicking the button again or Click an option under the Sort menu Toe...

Page 79: ...ablishing and maintaining connections You can use the Alert Log to help isolate and resolve connection issues ToviewtheAlertLog 1 In Sprint Connection Manager click Menu 2 Select Alert Log This menu o...

Page 80: ...iagnostics To identify problems when connecting to the network use the Device Info Diagnostics window Device Info Diagnostics evaluates issues with your USB port port configuration network signal stre...

Page 81: ...tics window you can view system information page 74 and save the system information to an RTF file From the Device Info Diagnostics window you can also update parameters in your Sprint Mobile Broadban...

Page 82: ...ormation window click Create Report 2 Specify a file name and path 3 Click Save Updating the Software From time to time Sprint may release updates for Sprint Connection Manager and your Sprint Mobile...

Page 83: ...are Todisplaythiswindow In Sprint Connection Manager click Menu and then select About Sprint Mobile Broadband or Right click the Sprint Connection Manager icon in the system tray and from the shortcut...

Page 84: ...EarthLink How do I get the location enhanced Local Search feature Where do I find the location enhanced Local Search feature How do I use the location enhanced Local Search feature Where can I use GPS...

Page 85: ...you to connect to the Internet at speeds of up to 3 1 Mbps 1xEV DO Rev A 2 4 Mbps 1xEV DO Rev 0 or 144 kbps 1X Average connection speeds are For 1xEV DO Rev A between 600 kbps and 1 4 Mbps downlink fr...

Page 86: ...wn custom query Where can I use GPS GPS works wherever there is both Sprint CDMA network access and GPS access Once I connect to the network how do I access my corporate network through a VPN Once you...

Page 87: ...nd or receive email Remove the Preview Pane or use the AutoPreview for headers only Save attachments to a desktop folder and then open from that folder rather than opening the attachment directly from...

Page 88: ...R LED Goes Off and On and Then Stays Red Sprint Location Services Don t Seem To Be Available Could Not Prepare Data Services Unable To Prepare Data Services Sprint Connection Manager Stops Working Aft...

Page 89: ...bile Broadband USB modem and software Ensure your device is inserted not locked page 51 and not powered off page 38 Ensure the PWR LED is green To determine the connection status use the icons in the...

Page 90: ...ice s USB connector see the picture on page 18 If you are inside a building or near a structure that may be blocking the signal change the position or location of your computer If Roam Mode is set to...

Page 91: ...ows XP Start Control Panel Network Connections Windows 2000 Start Settings Control Panel Network and Dial Up Connections 2 Right click Sprint Vision Sierra Wireless and select Properties 3 Select Wind...

Page 92: ...h Services on the menu are selected Could Not Prepare Data Services See Unable To Prepare Data Services page 84 Unable To Prepare Data Services The Sprint Mobile Broadband USB modem was unable to acce...

Page 93: ...you ve upgraded Windows and Sprint Connection Manager stopped working 1 Uninstall Sprint Connection Manager page 54 2 Reinstall Sprint Connection Manager page 15 Note After the following steps any cha...

Page 94: ...86...

Page 95: ...Technical Specifications and Regulatory Information Section 4...

Page 96: ...88...

Page 97: ...fications In This Section LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications This section describes the LED and...

Page 98: ...The device is powering up or no service is available See Searching for Service on page 82 Green blinking rapidly The device is sending or receiving data PWR Off The device has no power The device may...

Page 99: ...5U Industry Canada ID 2417C MC5725U Voltage 5 0 Vdc from USB slot Current Maximum 500 mA from USB port Typical data call current talk mode at 3 3 V 285 mA 1X 295 mA 1xEV DO Standby 2 75 mA 1xEV DO IS...

Page 100: ...IS 637 Not supported FAX Not supported IOTA Supported OTASP IS 683A IS 683B IS 683C Supported OTAPA Supported PRL preferred roaming list Supported Authentication Supported Voice Not supported NAM Sin...

Page 101: ...y 85 non condensing Vibration Random vibration 10 to 1000 Hz nominal 6G RMS in each of 3 mutually perpendicular axes Test duration of 60 minutes for each axis for a total test time of 3 hours non oper...

Page 102: ...mation In This Section Regulatory Notices Patents Trademarks Copyright Limitation of Liability Additional Information and Updates This section contains important regulatory notices about your Sprint M...

Page 103: ...e AirCard 595U USB modem has been tested for compliance with FCC IC RF exposure limits in the laptop computer s configurations with a horizontal USB slot and can be used in laptop computers with subst...

Page 104: ...y to use the equipment WARNING EMI Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment st...

Page 105: ...eless the Sierra Wireless logo Watcher and the red wave design are trademarks of Sierra Wireless Windows is a registered trademark of Microsoft Corporation Mac OS is a trademark of Apple Inc registere...

Page 106: ...SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the...

Page 107: ...Safety Information and Terms Conditions Section 5...

Page 108: ...100...

Page 109: ...ion 5A Safety and Notices 101 Section 5A Safety and Notices In This Section Important Notice Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband USB m...

Page 110: ...nt Mobile Broadband USB modem by Sierra Wireless AirCard 595U in areas where blasting is in progress where explosive atmospheres may be present near medical equipment life support equipment or any equ...

Page 111: ...nditions 103 Section 5B Terms and Conditions In This Section Subscriber Agreement General Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mob...

Page 112: ...an or other information on Services we provide or refer you to during the sales transaction and any confirmation materials we may provide you It is important that you carefully read all of the terms o...

Page 113: ...rged a fee Early Termination Fee for each line of Service that you terminate early i e prior to satisfying the Term Commitment or for each line of Service that we terminate early for good reason for e...

Page 114: ...ut not limited to a late payment b exceeding an Account Spending Limit ASL c harassing threatening our employees or agents d providing false information e interfering with our operations f using suspi...

Page 115: ...nt Spending Limits ASL An ASL is a temporary or permanent limit typically based on credit history payment history or to prevent fraud we place on the amount of unpaid charges you can accumulate on you...

Page 116: ...t we pass through Your Device is designed exclusively for use on our network and in other coverage areas we make available to you It will not accept wireless service from another carrier Except for an...

Page 117: ...ing may apply Certain Services may not be available or work the same when roaming including data Services voicemail call waiting etc About Data Services Content Our data Services and your Device may a...

Page 118: ...ces Certain transactions may also be subject to a charge for example convenience payment changing phone numbers handset upgrades etc You will be provided notice of these types of fees before we comple...

Page 119: ...024 KB equals 1 megabyte Bytes are rounded up to kilobytes so you will be charged at least 1 KB for each data usage session data session Rounding occurs at the end of each data session and sometimes d...

Page 120: ...ollection agency to collect unpaid balances from you If we bill you for amounts on behalf of a third party payments received are first applied to our charges You may be charged additional fees for cer...

Page 121: ...ted on your bill Protecting Our Network Services We can take any action to 1 protect our network our rights and interests or the rights of others or 2 optimize or improve the overall use of our networ...

Page 122: ...at our Web site 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls you should always be prepared to provide your location information Unlike tra...

Page 123: ...essages etc c traffic or other accidents or any health related claims relating to our Services d Data Content or information accessed while using our Services e an interruption or failure in accessing...

Page 124: ...ur Services or the Agreement including but not limited to coverage Devices privacy or advertising even if it arises after Services have terminated this includes claims you bring against our employees...

Page 125: ...hen our agreement to arbitrate doesn t apply and the dispute must be brought in court 7 We each are responsible for our respective costs relating to counsel experts and witnesses as well as any other...

Page 126: ...g us as instructed on your invoice We will provide you notice in your bill correspondence to your last known billing address to any fax number or e mail address you ve provided us by calling you on yo...

Page 127: ...ations and commitments in the Agreement that by their nature would logically continue beyond the termination of Services including but not limited to those relating to billing payment 911 dispute reso...

Page 128: ...120...

Page 129: ...Glossary and Index Section 6...

Page 130: ...122 122...

Page 131: ...bps downlink from the network and 153 kbps uplink to the network Average data rates are 400 700 kbps downlink from the network and 40 80 kbps uplink to the network Actual speed depends on the network...

Page 132: ...r interstate and foreign communications The FCC regulates commercial and private radio spectrum management sets rates for communications services determines standards for equipment and controls broadc...

Page 133: ...cture roaming A wireless subscriber is in an area where service is obtained from a wireless service provider other than Sprint SprintConnectionManager Software that allows you to manage the Sprint Mob...

Page 134: ...displayed page 58 TIA Telecommunications Industry Association A standards setting trade organization whose members provide communications and information technology products systems distribution servi...

Page 135: ...onconnection 5 amountofdatatransferred 48 antenna adjusting 18 antenna external attaching 40 AOL 77 approvals 91 assistance 28 49 authentication 92 auto launchSprintConnectionManager 33 Auto launchupo...

Page 136: ...nfo Diagnostics 72 DeviceLocked 37 Devicepoweredoff 38 42 device poweringoff 42 diagnostics 72 dial upaccount 77 dimensions 93 Disconnected 36 disconnectedicon 39 disconnecting 49 diskspacerequired 9...

Page 137: ...S 25 indicators SprintConnectionManager 34 systemtray 39 information system 72 initiallockcode 50 Initializing 36 insertingthedevice 21 installation overview 7 Installedfiles 74 interference 42 Intern...

Page 138: ...diately 44 onstartup 62 minussigninSprintConnectionManager 43 MobileIP 92 MS Basedpositionlocation 92 MSID MobileSystemID 24 25 N NAM 92 NDIS ConnectedtoNDIS 37 network SeeSprintNationalNetwork networ...

Page 139: ...warning 50 behaviorwhenthedeviceislocked 51 changingthelockcode 53 highencryption requiredforIOTA 9 IOTA highencryptionrequirement 9 lockdeviceimmediately 51 lockdeviceuponstartup 51 unlockingthedevic...

Page 140: ...troubleshooting 84 using 40 SprintMobileBroadbandUSBmodem inserting 21 phonenumber 50 SprintNationalNetwork 1Xor1xEV DOconnection Network Mode 65 alwaysonconnection 64 amountofdatatransferred 48 appli...

Page 141: ...s 81 alertlog 71 cannotconnect 83 contactinformation 28 Couldnotpreparedataservices 84 FAQ 76 GObuttonisunavailable 82 rundiagnostictests 72 searchingforservice 82 SprintLocationServices 84 stoppedwor...

Page 142: ...warranty 6 weaksignal 82 Website automaticallylaunchuponnetwork connection 47 favorites 53 Sprint com 28 Welcomescreen alwaysshow 64 whitepaper 79 Windows auto launchSprintConnectionManager 62 upgrad...

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