PROBLEM
SOLUTION
LED is not on
• Ensure steamer power cord is correctly plugged into a 120V
AC power outlet only.
• Ensure circuit breaker is operational.
• Try operating steamer from another power outlet.
• If unit is still not working, call customer service at 1-888-574-
3662.
No steam
• Ensure water tank is full.
• Calcium and mineral deposits can build up and impact the per
formance of your steamer, use distilled water if necessary.
Pale residue left on
fl
oor
• This can be caused by leaving the steamer in the same spot
for too long. Residue can be removed with household white
vinegar or a decalcifying product.
• Alternatively, reheat the area for one minute to remove resi
due (do not overheat area.)
Buttons are not
working properly
• Unplug the unit from the power outlet for 5 minutes then plug
back in.
Steamer is leaking
water all over the
fl
oor
• The micro
fi
ber cloth pad may be overused and needs to be
changed out with additional cloth pad(s) provided. Cloth pads
can be cleaned in washer/dryer. Over time, however, the cloth
pads can start to wear.
• Be sure micro
fi
ber cloth pad is attached properly.
• Condensation may form inside the unit dripping water upon
initial use; continue to press the steam release button until
steam appears. If necessary, lay a towel on the
fl
oor under
neath unit during process.
• If the unit should continue to leak water, unplug and wait 5
minutes before trying again.
Floors are cloudy,
streaky or spotty
after mopping
fl
oor
• Be sure to use light detergent when cleaning mop pads, any
residue on pad may be transferred onto
fl
oor.
• Replace cloth pad with a new; clean one for effective cleaning.
• If initial use of steamer, past cleaning products may have left
a residue on your
fl
oor, continue to go over effected area until
there is not residue or steaks left behind.
CUSTOMER SUPPORT
For problems with your Sienna Steam Mop, please refer to Troubleshooting guide.
Additional inquiries should be directed to our Customer Service department by calling
1-888-574-3662 or by e-mail to: [email protected].
8
TROUBLESHOOTING
CAUTION: Prior to cleaning or maintaining your steam mop, isolate the unit by
removing the cord from the power socket.
