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Malfunctions and how to fix them
Malfunctions
The program does not start.
Cause/Solution
■
Do you have the buttonI
Start/Reload
touched or B
Finish in/Time Dry
chosen? Is the door
closed?
Child lock activated? Deactivate the child lock. Shop mode
activated?When the displaya•<displays for 5 seconds after you
turn on the device, the device is in shop mode. Wait for the
display messagea•< disappears.Touch
IStart/Reload and hold it down for at least 5 s. ”” then appears on
the display panel. Turn the program selector to(
From).
Now you
have already turned off the shop mode. You can now use the
device as normal.
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The water is not drained
■
The drain pipe or water drain hose is clogged. Clean the drain pipe and the water
drain hose.
The drain pipe or water drain hose is jammed or closed. Make sure that
the drain pipe and the water drain hose are not kinked or pinched. The
drain pump is clogged.
The drain pump is clogged" on page 46
The drain hose at the siphon is clogged.
The drain hose at the siphon is clogged" on page 47
~~~ (Rinse hold = no final drain) is activated (depending on the
model). Resume the program by
Spin/Drain
to choose and
pressI
Start/Reload
to push.
The water drain hose is connected too high. Install the water
drain hose at a height of up to 1 meter.
Length of hoses and connection cable" on page 17
pumps.
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There is no visible
water in the drum.
No Fault: The water is below the visible area.
The wrong detergent
Empty the dispenser(s), clean them and fill them with the correct product.
Empty the detergent drawer, clean the detergent drawer and its
Filling with detergent and care agent" on page 40
del/wrong fabric
softener is in the
dispenser(s) done.
Detergent/fabric softener
ter has solidified in the
dispenser(s).
Empty the dispenser(s), clean them and fill them with the correct product.
Empty the detergent drawer, clean the detergent drawer and its
Filling with detergent and care agent" on page 40
Foam is leaking from the
detergent drawer.
Used too much detergent?
Mix 1 tablespoon of fabric softener with liter of water and pour into dispenser
II.
(Not for outdoor or sportswear or down-filled textiles!)
Reduce the detergent dosage for the next wash.
Use a commercially available low foaming detergent and care
product that is suitable for the machine.
Repeated, intensive
foaming.
Have you used too much detergent? Use less detergent on the next
wash cycle with the same load.
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