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12
What to do if ...
ʑ
Water is leaking out.
– Fit/refit drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
–
Start
/Reload not selected?
– Water tap not turned on?
– Supply hose filter blocked? Clean the filter.
a
page 11
– Supply hose kinked or trapped?
ʑ
Washing machine door cannot be
opened.
– Safety function active. Programme stopped?
a
page 4
–
(Rinse stop = no final drain/spin) selected?
a
page 5
– Can be opened by emergency release only.
a
page13
ʑ
Programme does not start.
–
Start
/Reload or
Finish in
time selected?
– Washing machine door closed?
ʑ
Detergent solution is not drained. – Clean the drain pump.
a
page 11
– Clean waste pipe and/or drainage hose.
ʑ
Water not visible in the drum.
– Not a fault - water below the visible area.
ʑ
Spin result not satisfactory.
– Wash small and large items of laundry together.
–
S
Less Iron
selected?
a
page 6
– Speed selected too low?
a
page 5
ʑ
Spin cycle performed several
times.
– Not a fault - unbalanced load detection system adjusts
the imbalance.
ʑ
Compartment
~
not rinsed out
completely.
– Remove the insert. Clean detergent drawer and insert.
a
page 10
ʑ
Odour formation in the washing
machine.
– Run the
Drum Clean
90 °C
programme without
laundry.
– Use standard detergent.
ʑ
Foam escapes from the detergent
drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water
and pour into compartment II in the detergent drawer.
– Reduce detergent dosage for the next wash cycle.
ʑ
Excessive noise, vibrations and
“wandering” during spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet.
a
Installation instructions,
page 5
– Transport bolts removed?
Remove transport bolts.
Installation instructions, page 3
ʑ
Display panel/indicator lamps do
not light up while the appliance is
running.
– Power failure/off? Interrupted programme will be
resumed when power returns.
– Circuit breaker tripped? Reset the circuit breaker/
change the fuse.
– If the fault occurs repeatedly, call the customer service.
ʑ
Programme sequence longer than
usual.
– Not a fault - unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an
additional rinse cycle.
ʑ
Detergent residues on the laundry. – Occasionally, phosphate-free detergents contain water-
insoluble residues.
– Select
Single Rinse
m
or brush the laundry after
washing.
ʑ
If you cannot correct a fault yourself or a repair is required:
– Turn the programme selector to
Off
and pull the mains plug out of the socket.
– Turn off the tap and call the customer services.
a
page 13
13
Emergency release
e.g. in the event of power failure
Interrupted programme will be resumed when power returns.
However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot.
If possible, leave it to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen
through the glass.
– Set the programme selector to
Off
and disconnect the mains
plug.
– Drain the detergent solution.
a
page 11
– Pull the emergency release with a tool and release. The washing
machine door can then be opened.
Customer service
ʑ
If you cannot rectify the fault yourself
a
page 12: What to do if ...
, please contact our
customer service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
ʑ
The contact details for all countries can be found in the enclosed customer service directory.
ʑ
Please give the customer service the product number (E-Nr.) and the production number
(FD) of the appliance.
Product number Production number
You will find the identification plate containing
this information on the frame of the open door ,
and of the rating plate on the back of the
appliance.
Rely on the professionalism of the manufacturer.
Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
