After-sales service
en
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After-sales service
After-sales service
If you cannot correct the fault yourself,
(see section, Faults and what to do
about them)
contact our after-sales service.
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Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Intense noise, vibrations
and "wandering" during
spinning.
■
Is the appliance levelled? Level the appliance.
■
Are the appliance feet fixed? Secure the appliance feet.
■
Transport locks removed? Remove the transport locks.
Display panel/indicator
lamps do not function dur-
ing operation.
■
Power cut?
■
Circuit breakers tripped? Switch the circuit breakers back on or replace
them.
■
If the fault occurs repeatedly, call the after-sales service.
Detergent residues on the
laundry.
■
Occasionally, phosphate-free detergents contain water-insoluble residues.
■
Select
Rinse
q
or brush the laundry after washing.
NO
appears in the
display panel in reload
mode.
■
Water level too high. Not possible to add laundry. Close the washing
machine door immediately, if necessary.
■
Select
Start
/Reload
!
to continue the programme.
YES
appears in the dis-
play panel in reload
mode.
The washing machine door is unlocked. It is possible to add laundry.
If you cannot correct a fault yourself (after switching off/on) or a repair is required:
■
Turn the programme selector to
Off
. Appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the water tap and call the after-sales service.
Faults
Cause/remedial action
Product number
Production number
(1U
)'
