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Troubleshooting

42

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Error code / Fault display / Signal

Fault

Cause

troubleshooting

E:21-30 will light up altern-
ately.

Intake opening of Zeolith
container is covered by
items of tableware.

Re-arrange the tableware in the ap-
pliance so the Intake opening of the
Zeolith container 

→ 

Page 14

 is no

longer obstructed.

E:21-60 will light up altern-
ately.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the Wa-
ter softening system.

E:30-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 55

.

E:31-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 55

.

E:34-00 will light up altern-
ately.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 55

.

E:32-00 will light up altern-
ately or indicator for water
supply lights up.

Supply hose is kinked.

Install the supply hose without
kinks.

Water tap is turned off.

Turn on the water tap.

Water tap is jammed or
furred up.

Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.

Summary of Contents for SR25ZI11ME

Page 1: ...Dishwasher SR25ZI11ME en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...ttom basket 20 Cutlery drawer 21 Etagere 21 Folding prongs 22 Basket heights 22 Before using for the first time 23 Performing the initial configura tion 23 Water softening system 23 Overview of water hardness set tings 23 Setting the water softening sys tem 24 Special salt 24 Switching off the water softening system 25 Regeneration of the water softening system 25 Rinse aid system 26 Rinse aid 26 ...

Page 3: ... 38 Machine Care 39 Filter system 40 Cleaning spray arms 41 Troubleshooting 42 Error code Fault display Sig nal 42 Washing results 44 Home Connect problem 51 Information on display panel 51 Malfunctions 51 Mechanical damage 52 Noise 53 Clean wastewater pump 54 Transportation storage and disposal 54 Removing the appliance 54 Protect appliance from frost 54 Transporting the appliance 55 Disposing of...

Page 4: ...it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2000 m above sea level Restriction on user group Avoid risks to chi...

Page 5: ...with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole i...

Page 6: ...o health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of...

Page 7: ...ramme is still running WARNING Risk of tipping Overfilling the Baskets may cause the appliance to tip up Never overfill the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the app...

Page 8: ...y trained specialist staff Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety instr...

Page 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Page 10: ...her near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is to...

Page 11: ... drying automatically helps to save energy Zeolith drying Page 11 Zeolith drying The appliance features a Zeolith con tainer Zeolith drying lets you save energy Zeolite is a mineral that can store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dish...

Page 12: ...d plastic walls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for electrical connection Page 13 3 Check the Scope of supply and the condition of t...

Page 13: ...rinking water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Follow the Safety instructions Page 5 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply...

Page 14: ...arise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 56 The data you need for Customer Service Page 55 2 Detergent dispenser Detergent Page 27 is added to the detergent dis penser ...

Page 15: ...rms The upper spray arms wash the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 41 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 13 Blow opening of the Zeolith con tainer The blow opening is required for Zeolith drying Page 11 14 Lower spray arm The lower spray arm wash...

Page 16: ...ons 4 WLAN display Home Connect Page 36 5 Water supply display Display for water supply lights up 6 Special salt refill indicator Water softening system Page 23 7 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 8 Start button Starting the programme Page 32 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote start button Re...

Page 17: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additional ...

Page 18: ... and drying times This results in optimal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD ...

Page 19: ...oSpeedPlus The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro gramme and at any time when the pro gramme is running Energy and water con sumption are increased Additional func tion Use IntensiveZone Switch on with mixed loads containing table ware with different soil ing levels e g place very soiled pots and p...

Page 20: ...asket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 22 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plate...

Page 21: ...s to make more space for longer wider items of cut lery 1 To fold down a side shelf push the lever forwards and fold down the side shelf 2 To fold down the front prongs push the lever forwards and fold down the prongs 1 2 3 Tip If you want to return the cutlery drawer to the original position fold the side shelf back up until it clicks into position Etagere Use the cutlery shelf and space un derne...

Page 22: ...down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery drawer Setting Top basket Bottom basket 1 max ø 16 cm 31 cm 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm 1 Depend...

Page 23: ...an change these settings and other Basic settings Page 34 at any time Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance water with a hardness ab...

Page 24: ...al salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Special salt can damage the tub due ...

Page 25: ...r softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse cycle in all pro grammes It wi...

Page 26: ...mount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the value set at the factory r04 4 Press repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during the wash cycle ...

Page 27: ...e Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tabs are suitable for all cleaning functions and do not need to be measured out With shorter Programmes Page 17 tabs some times do not dissolve en tirely and leave residues of detergent This may impair the cleaning effect Powder deter gent Powder detergent is re commended for shorter Programmes Page 17 The dosa...

Page 28: ...on Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent Description Detergent con taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of ...

Page 29: ...ht dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and select a program with pre rinse you can also add a little detergent to the interior door of the appliance Tableware Tableware Only clean tableware that is suitable for dishwashers Note Decorated glassware and parts made of aluminium or silve...

Page 30: ...ance and tableware Tips Using the appliance allows you to save energy and water compared to washing up by hand See our website for examples of how to load your appliance effi ciently free of charge To save energy and water load the machine with the number of place settings specified Technical specifications Page 56 For better washing and drying res ults position items with curves or recesses at an...

Page 31: ...programme and ideal for normally soiled tableware It is the most effi cient programme for the combina tion of energy water consumption for this type of tableware and evid ences conformity with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of...

Page 32: ...ents the appli ance from being operated accident ally or incorrectly while running Press for approx 3 seconds a The button lock is activated and will be automatically deactivated at the end of the programme a When the appliance is operated flashes on the display a The button lock remains activated with a power failure Deactivate button lock Press for approx 3 seconds Interrupting programme Note Wh...

Page 33: ...Basic operation en 33 Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on the programme continues automatically ...

Page 34: ...etting the amount of rinse aid Page 26 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set ...

Page 35: ...2 Activate or deactivate remote start The following settings are possible With the rc0 setting remote start is permanently deactivated With the rc1 setting remote start can be selected via the re mote start button Remote start Page 37 With the rc2 setting remote start is permanently activated Factory setting rE Start with Restore changed settings to the fact ory settings The settings for initial s...

Page 36: ...safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 Home Connect quick start Connect your appliance to a mobile device quickly and easily Installing app 1 Install the Home Connect app on your mobile device 2 Start the app and set up access for Home Connect The Home Connect app guides you throu...

Page 37: ...server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local website www home con nect com Software update You can use this function to update the software of your appliance e g for optimisation troublesho...

Page 38: ...ce working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents containing chlorine 1 Remove any coarse soiling in the interior with a damp cloth 2 Add detergent to the detergent dis penser 3 Select the programme with the highest temperat...

Page 39: ...e without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so by the display The in dicator will go out after you have run Machine Care If your appliance does not have a reminder function we re commend performing Machine Care every 2 months Running Machine Care Run the Machine Care programme if the indicator for Machine Care lights up on the control p...

Page 40: ...er 3 Coarse filter Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the coarse filter anticlockwise and remove the filter system Check that no foreign objects fall into the sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements...

Page 41: ...scale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arms and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into posit...

Page 42: ...are in the ap pliance so the Intake opening of the Zeolith container Page 14 is no longer obstructed E 21 60 will light up altern ately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the Wa ter softening system E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 31...

Page 43: ...Switch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 40 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastew...

Page 44: ...se 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 55 and give the er ror code Washing results Fault Cause troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 26 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Programme or pr...

Page 45: ...ed drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually...

Page 46: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and r...

Page 47: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 27 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Page 48: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery potatoes noodles etc or tap water ma...

Page 49: ...perature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Page 50: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Page 51: ...e 24 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 26 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Refill indicator f...

Page 52: ...erted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 32 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply ...

Page 53: ... Remove detergent residue Noise Fault Cause troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small loa...

Page 54: ...oreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances R...

Page 55: ...mentally friendly manner This appliance is labelled in ac cordance with European Direct ive 2012 19 EU concerning used electrical and electronic appliances waste electrical and electronic equipment WEEE The guideline determines the framework for the return and re cycling of used appliances as applicable throughout the EU Customer Service Customer Service If you have any queries are unable to recti...

Page 56: ...tomer Service tele phone number to find them again quickly AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from wate...

Page 57: ...he slash in the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You...

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Page 60: ...001485353 9001485353 000311 442 V1 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG ...

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