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Troubleshooting

58

Fault

Cause

troubleshooting

Appliance stops during the
programme or cuts out.

Arrange the tableware so that no
parts project beyond the basket
and prevent the appliance door
from closing properly.

Mechanical damage

Fault

Cause

troubleshooting

Appliance door cannot be
closed.

Door lock has been activ-
ated.

Close the appliance door with
greater force.

Door cannot be closed due
to installation method.

Check whether the appliance has
been installed properly.
When closed, the appliance door,
its decor or attached parts should
not knock against adjacent cabin-
ets or the worktop.

Automatic door opening is
not in home position.

Wait for a second after opening the
appliance door.

Lid on the detergent dis-
penser cannot be closed.

Detergent dispenser or lid
are blocked by sticky deter-
gent residue.

Remove detergent residue.

Noise

Fault

Cause

troubleshooting

Filling valves making knock-
ing noises.

Caused by the domestic in-
stallation. No appliance fault
present. Does not affect
functioning of the appliance.

Can only be remedied in the do-
mestic installation.

Knocking or rattling noise.

Spray arm is striking table-
ware.

Arrange tableware so that the spray
arms do not strike tableware.

With a small load the water
jets directly strike against
the tub.

Distribute the tableware evenly.

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

Position light items of tableware se-
curely.

Summary of Contents for SN95EX56CE

Page 1: ...Dishwasher SN95EX56CE en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...mes 20 Information for test institutes 22 Favourite 22 Additional functions 22 Features 23 Top basket 23 Bottom basket 24 Cutlery drawer 24 Etagere 25 Folding prongs 25 Basket heights 26 Before using for the first time 26 Performing the initial configura tion 26 Water softening system 26 Overview of water hardness set tings 26 Setting the water softening sys tem 27 Special salt 27 Switching off th...

Page 3: ...products 42 Tips on appliance care 42 Machine Care 43 Filter system 44 Cleaning spray arms 45 Troubleshooting 46 Appliance safety 46 Error code Fault display Sig nal 48 Washing results 50 Home Connect problem 56 Information on display panel 56 Malfunctions 57 Mechanical damage 58 Noise 58 Clean wastewater pump 59 Transportation storage and disposal 59 Removing the appliance 59 Protect appliance fr...

Page 4: ...it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to chi...

Page 5: ...with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole i...

Page 6: ...vailable from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use Follow these safety instructions when using the appliance WARNING Risk of serious harm to health Failure to comply with safety instru...

Page 7: ...on the appliance door when open Knives and utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the pr...

Page 8: ...a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at the mains If the appliance or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call Customer Service Page 60 Repairs to the appliance should only be carried out by trained specialist staff Improper repairs ...

Page 9: ... putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap...

Page 10: ...en away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance Safety systems Protect children from possible hazards resulting from the appli ance The appliance is equipped with a Childproof lock Page 12 ...

Page 11: ...her near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is to...

Page 12: ...ance and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 34 Environmental protection and saving energy Environmental protection and saving energy Help protect the environment by us ing your appliance in a way that con serves resources and by disposing of reusable materials properly Disposing of packaging The packaging materials are envi...

Page 13: ... accordingly SE 02 Adjusts the programme strength for difficult condi tions of use e g stubborn dried on food remnants Recommended setting when using organic or eco logical detergents contain Sensor setting Description ing low levels of active agents Energy and water consumption are adjusted accordingly autoOpen Dry The appliance door opens automatic ally during the drying phase This en sures a pa...

Page 14: ...e sure that the appliance is standing on the floor securely 6 Install the drainage connection Page 14 7 Install the drinking water connec tion Page 14 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for th...

Page 15: ...alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug i...

Page 16: ...arising yourself with your appliance Familiarise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 12 11 1 Rating plate Rating plate with E number and FD number Page 61 The data you need for Customer Service Page 60 ...

Page 17: ...ts automatically fall out of the detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket 8 Cutlery drawer Cutlery drawer Page 24 9 Cutlery shelf Cutlery shelf Page 25 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 11 Filter ...

Page 18: ...s up 6 WLAN display Home Connect Page 40 7 Display The display shows information about the remain ing running time or the basic settings You can change the basic settings via the display and the setting buttons Changing basic settings Page 39 8 Programme buttons and additional functions Programmes Page 20 Additional functions Page 22 9 Start button Starting the programme Page 35 10 Remote start bu...

Page 19: ...Familiarising yourself with your appliance en 19 13 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 39 1 Depending on the appliance specifications ...

Page 20: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additional ...

Page 21: ...C Drying Half Load IntensiveZone VarioSpeedPlus Additional functions Page 22 Speed 65 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 65 C Intermediate rinse Final rinse 69 C Drying Additional functions Page 22 Speed 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and...

Page 22: ...ppliance door 2 Press 3 Press the right programme button Programmes Page 20 4 Press the button for the relevant additional function Additional functions Page 22 5 Press for approx 3 seconds a The selected program and the ad ditional function will flash a flashes a The program and the additional function is a saved Tip To reset the program use the Home Connect app or reset your ap pliance back to t...

Page 23: ... held longer This will increase the run time and energy consumption Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket with ...

Page 24: ...sket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards ...

Page 25: ... it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Depending on the appliance spe...

Page 26: ...alt Page 27 2 Add rinse aid Page 29 3 Switch on the appliance Page 34 4 Setting the water softening sys tem Page 27 5 Set the amount of rinse aid to be dispensed Page 29 Tip You can change these settings and other Basic settings Page 37 at any time Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may b...

Page 27: ...ntil the right water hardness has been set The value H 04 is set at the fact ory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness th...

Page 28: ...o use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press or repeatedly until the display shows H 00 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water...

Page 29: ...e dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position Setting the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To ...

Page 30: ...Page 29 separately Modern powerful detergents mainly use a low alkaline formulation with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tabs are suitable for all cleaning functions and do not need to be measure...

Page 31: ...ed automatically to ensure the best possible washing and drying result Unsuitable detergents Do not use detergent which could cause damage to the appliance or present a risk to health Detergent Description Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent con taining chlorine Chlorine residue on table ware may present a risk to health I...

Page 32: ... detergent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that ta...

Page 33: ...cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programm...

Page 34: ...ING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if...

Page 35: ...et and the additional function button flashes Setting timer programming 1 Press or a 00h 01m appears on the display 2 Use or to set the re quired start time for the pro gramme 3 Press a This activates time preselection Tip To deactivate timer program ming press or repeatedly until 00h 00m appears in the dis play Starting the programme Press a The programme has ended when the display shows 00h 00m ...

Page 36: ...se the appliance door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is canceled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 11 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appl...

Page 37: ...he rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 13 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A 00 A 0...

Page 38: ...the setting SP 00 the last programme selected is set by de fault for when the appliance is switched on With the setting SP 01 the Eco 50 programme is set by default for when the appliance is switched on Tone volume SL 02 1 SL 00 SL 03 Adjustment of tone volume Level SL 00 switches the signal tone off If the Eco drying function is activ ated the end of the programme is not indicated by an audible s...

Page 39: ...ivate or deactivate remote start The following settings are possible With the rc 00 setting remote start is permanently deactivated With the rc 01 setting remote start can be selected via the re mote start button Remote start Page 41 With the rc 02 setting remote start is permanently activated Factory setting rE Start with Restore changed settings to the fact ory settings The settings for initial ...

Page 40: ...safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 Home Connect quick start Connect your appliance to a mobile device quickly and easily Installing app 1 Install the Home Connect app on your mobile device 2 Start the app and set up access for Home Connect The Home Connect app guides you throu...

Page 41: ...ct server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local website www home con nect com Software update You can use this function to update the software of your appliance e g for optimisation trouble...

Page 42: ...nce working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents containing chlorine 1 Remove any coarse soiling in the interior with a damp cloth 2 Add detergent to the detergent dis penser 3 Select the programme with the highest tempera...

Page 43: ...e without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so by the display The in dicator will go out after you have run Machine Care If your appliance does not have a reminder function we re commend performing Machine Care every 2 months Running Machine Care Run the Machine Care programme if the indicator for Machine Care lights up on the control p...

Page 44: ...er 3 Coarse filter Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the coarse filter anticlockwise and remove the filter system Check that no foreign objects fall into the sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements...

Page 45: ...cale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into positio...

Page 46: ...dently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 37 Childproof lock is activated Deactivate the childproof lock Door is not correctly adjus ted Adjust the appliance door as de scribed in the inst...

Page 47: ...ted Press the top of the door in the middle twice in quick succession Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions Appliance has no power Check the mains plug and fuses 1 Position the emergency release supplied on the top right and left of the cabinet panel 2 Open the appliance door by pulling lightly Appliance door and door seal are soi...

Page 48: ... Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 60 E 32 00 will light up altern ately or indicator for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furred up Turn on the water tap The flow rate must be at least 10 l min when the water s...

Page 49: ...ks into position E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 59 Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 59 so it clicks into position E 90 01 will light up altern ately Mains voltage is too low This is not a fault on the appliance 1 Contact an electrician 2 Have the mains voltage and ...

Page 50: ...an angle where possible The combined detergent used has a poor drying per formance 1 Use rinse aid to improve drying per formance 2 Use a different combined detergent with a better drying performance Extra Dry not activated to im prove drying performance Activate Extra Dry Tableware removed too early or drying process not yet ended 1 Wait until the programme ends 2 Only remove tableware 30 minutes...

Page 51: ...o close together or basket is overfilled 1 Arrange tableware with sufficient space in between The spray jets must reach the sur faces of the tableware 2 Avoid points of contact Spray arm rotation is blocked Arrange tableware so that it does not obstruct spray arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 45 Filters are soiled Clean the filters Cleaning filters Page 44 Filter...

Page 52: ...in the detergent dis penser crosswise not vertically Tabs are used in the quick or short programme Dissolv ing time of the tab is not at tained Select a more intensive Pro gramme Page 20 or use Powder detergent Page 30 Washing effect and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 30 Water marks on plastic parts Due to l...

Page 53: ... not effective enough Set the Water softening system to the water hardness and use separ ate detergents proprietary deter gent special salt rinse aid Too little detergent is being used Increase the amount of detergent used or change Detergent Page 30 Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 20 Adjust the sensitivity of the sensors Sensors Page ...

Page 54: ...redients of food rem nants and tap water limes cale soaplike 1 Check the setting of the water softening system 2 Add special salt Adding special salt Page 27 3 If you are using combined deter gents tabs activate the water softening system Follow the information about deter gents Information on detergents Page 31 Plastic parts inside the appli ance are discoloured Plastic parts inside the appli anc...

Page 55: ... prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Irreversible clouding of glassware Glasses are not dishwasher proof only suitable for dish washers Use dishwasher proof glasses Glasses are usually only suitable for use in a dishwasher i e long term wear or long term changes must be expected Avoid a lengthy steam phase standing time after wash cycle ends Use a programme wit...

Page 56: ...lished WLAN on router is not act ive Check the wireless network con nection of your router WLAN display is flashing Connection to home net work is not available Activate the wireless network con nection on your router Home Connect cannot be implemented correctly Home Connect set incor rectly Please consult the documents sup plied for Home Connect Technical fault is present Please consult the infor...

Page 57: ...it at least 2 minutes 3 Connect the appliance to the power supply 4 Switch the appliance on Appliance does not start The mains fuse has tripped Check the relevant fuse Mains cable is not inserted 1 Check whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programm...

Page 58: ...g is not in home position Wait for a second after opening the appliance door Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky deter gent residue Remove detergent residue Noise Fault Cause troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance...

Page 59: ... 6 Lift the pump cover inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance...

Page 60: ...aterials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dis...

Page 61: ... number FD and the consecutive numbering Z Nr of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website Product number E Nr pro duction number FD and con secutive numbering Z Nr You can find the product number E Nr the production number FD and the consecutive numbering Z Nr on the appliance s rating plate The rating plate ...

Page 62: ... of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label Information regarding Free and Open Source Software This product includes s...

Page 63: ... 63 Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance ...

Page 64: ...001459397 9001459397 000325 650 A5 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG ...

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