Siemens SN45ZW55CS Page 53 Information For Use Download

Page: 53 / 64

Troubleshooting

Home Connect problem

Fault

Cause

Troubleshooting

Connection to home net-
work is not established.

WLAN on router is not act-
ive.

▶

Check the wireless network con-
nection of your router.

WLAN display is flashing.

Connection to home net-
work is not available.

▶

Activate the wireless network con-
nection on your router.

Home Connect cannot be
implemented correctly.

Home Connect set incor-
rectly.

▶

Please consult the documents sup-
plied for Home Connect.

Technical fault is present.

▶

Please consult the information
about support in the documents
supplied for Home Connect.

Information on display panel

Fault

Cause

Troubleshooting

Special salt refill indicator
lights up.

Insufficient special salt.

▶

Add "Special salt"

→

Page 26

Sensor does not detect spe-
cial salt tablets.

▶

Do not use special salt tablets.

Refill indicator for special
salt does not light up.

Water softening system is
switched off.

▶

Setting the water softening system

Refill indicator for rinse aid
lights up.

Insufficient rinse aid.

Add "Rinse aid"

→

Page 28

Set the amount of rinse aid to be
dispensed.

→

"Setting the amount of rinse aid",

Page 28

Refill indicator for rinse aid
does not light up.

Rinse aid system is switched
off.

▶

Set the amount of rinse aid to be
dispensed.

Display flashes.

Appliance door is not closed
properly.

▶

Close the appliance door.

‒

Arrange the tableware so
that no parts project beyond
the basket and prevent the
appliance door from closing
properly.

Malfunctions

Fault

Cause

Troubleshooting

Water is left in the appliance
at the end of the pro-
gramme.

Filter system or area under
the filters is blocked.

Clean the "Filters"

→

Page 42

Clean the "Wastewater pump"

→

Page 57

Summary of Contents for SN45ZW55CS

Page 1: ...ishwasher SN45ZW55CS en Information for Use Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ... 21 Bottom basket 21 Cutlery drawer 22 Etagere 22 Folding prongs 22 Baking sheet spray head 23 glassZone 23 Basket heights 24 Before using for the first time 25 Performing the initial configura tion 25 Water softening system 25 Overview of water hardness set tings 25 Setting the water softening sys tem 26 Special salt 26 Switching off the water softening system 27 Regeneration of the water softeni...

Page 3: ... 40 Filter system 41 Cleaning spray arms 43 Troubleshooting 44 Error code Fault display Sig nal 44 Washing results 46 Home Connect problem 53 Information on display panel 53 Malfunctions 53 Mechanical damage 55 Noise 55 Clean wastewater pump 57 Transportation storage and disposal 57 Removing the appliance 57 Protect appliance from frost 57 Transporting the appliance 58 Disposing of old appliance 5...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Page 5: ...t possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contain...

Page 6: ...at the side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on p...

Page 7: ...d utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of ...

Page 8: ...e or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call customer services Page 58 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced w...

Page 9: ...that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and r...

Page 10: ...em to leak Check that there is a distance of at least 5 cm between the appli ance and the water pipe The pipes supplied for the drinking water and waste water connec tions are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine...

Page 11: ...rgy Zeolite is a mineral that can store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and ...

Page 12: ...alls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 13 3 Check the Scope of supply and the condition of the applian...

Page 13: ... check that the drinking water connection is not kinked crushed or twisted Electrical connection Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 4 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non ...

Page 14: ...th your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 Rating plate Rating plate with E number and FD number Page 59 The data you need for Customer Service Page 58 1 Depending on the appliance specifications ...

Page 15: ...asket Page 21 8 Cutlery drawer Cutlery drawer Page 22 9 Cutlery shelf1 Cutlery shelf Page 22 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 43 11 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 12 Blow opening of the Zeolith c...

Page 16: ...ons 4 WLAN display Home Connect Page 37 5 Water supply display Display for water supply 6 Special salt refill indicator Water softening system Adding special salt Page 26 7 Programme buttons and additional functions Programmes Programmes Page 18 Additional functions Additional functions Page 20 8 Start button Starting the programme Page 34 9 button If you press for approx 3 seconds you can open th...

Page 17: ...Familiarising yourself with your appliance en 17 13 Door handle1 Open the appliance door 1 Depending on the appliance specifications ...

Page 18: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Dry All Additional fun...

Page 19: ...in optimal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be f...

Page 20: ...he appliance configur ation Additional func tion Use VarioSpeedPlus The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro Additional func tion Use gramme and at any time when the pro gramme is running Energy and water con sumption are increased IntensiveZone Switch on with mixed loads containing table ware with d...

Page 21: ...ll out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans ...

Page 22: ...d glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Depending on the appliance specifications ...

Page 23: ...ket or the baking sheet spray head Inserting baking sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the holder and turn to the right a The baking sheet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head re...

Page 24: ...ith the glassZone fitted 1 Pull out the top basket 2 Pull the tab on the glassZone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the glassZone in the top basket and lock in position Check that the mounts are in the correct position a The glassZone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Appliance height 8...

Page 25: ...es we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 36 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you...

Page 26: ...ll indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of special salt depends on the water hardness The higher the water hard ness the greater the consumption of special salt ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Special salt ...

Page 27: ...ning system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse cycle in all pro grammes It will incr...

Page 28: ...ange the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the value set at the factory r05 4 Press repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse a...

Page 29: ...mes Page 18 tabs sometimes do not dissolve entirely and leave residues of detergent This may im pair the cleaning effect Detergent Description Powder deter gent Powder detergent is re commended for shorter Programmes Page 18 The dosage can be adjus ted to the level of soiling Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 18 without PreRinse Sometim...

Page 30: ... taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water so...

Page 31: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Page 32: ...in the dishwasher with alu minium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programme has ended take glass ware and cutlery out of...

Page 33: ...ARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean...

Page 34: ...until h 00 appears in the display Starting the programme Press a The programme has ended when the display shows 0h 00m Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You might touch the partially dissolved tablet You can only change a pro gramme when running if you can cel it Terminate programme Page 35 Th...

Page 35: ...programme that has already started you will need to can cel it first Press for approx 4 seconds a All displays light up a As soon as the displays are off the display shows 0h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the...

Page 36: ... to be dis pensed Setting the amount of rinse aid Page 28 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water co...

Page 37: ...Home Connect Page 37 Factory setting rE Start with YES Confirm with Restore changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required se...

Page 38: ...onnect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements The Home Connect app is installed on your mobile device Wi Fi is activated on the router The appliance receives signals from the WLAN home network Wi Fi at its installation location The appliance door is closed 1 With the help of the Home Connect app scan the QR...

Page 39: ...t com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit t...

Page 40: ...at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limes...

Page 41: ... alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers A...

Page 42: ... 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn ...

Page 43: ...the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 44: ...the wa ter softening system 1 E 21 30 will light up altern ately Intake opening of Zeolith container is covered by items of tableware Re arrange the tableware in the ap pliance so the Intake opening of the Zeolith container Page 14 is no longer obstructed E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 58 E 31 00 will li...

Page 45: ... ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 58 E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 57 Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 57 so it clicks into position E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or ...

Page 46: ... fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 58 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page...

Page 47: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 48: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and r...

Page 49: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 29 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Page 50: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery potatoes noodles etc or tap water ma...

Page 51: ...perature Programmes Page 18 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Page 52: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Page 53: ...e 26 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 28 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 28 Refill indicator f...

Page 54: ...eck whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 35 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance d...

Page 55: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Page 56: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 57: ...impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal Removing the appliance 1 Disconnect the appli...

Page 58: ... longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal methods are available from your specialist dealer or local authority This appliance is labelled in ac cordance with European Direct ive 2012 19 EU concerning used electrical and electronic appliances waste electrical a...

Page 59: ...ed with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your appliance is fitted with Aqua Stop you can in principle leave your appliance unattended during operation and the tap turned on afterwards The tap only needs ...

Page 60: ...hree years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance Declaration of Conformity Declaration of Conformity Declaration of Conformity BSH Hausgeräte GmbH hereby de clares that the appliance with Home Connect functionality conforms to the basic requirements and other relev ant provisions of Directive 2014 53 EU A detailed RED Declarati...

Page 61: ...Declaration of Conformity en 61 AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Page 62: ......

Page 63: ......

Page 64: ... München GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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