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Siem
ens AG
2003, C
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en
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65_FU
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65_FAQ.fm
119
Questions & Answers
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Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/mobilescustomercare
around the clock. As further help we
have listed below some frequently asked questions and answers.
Configuration service
To help you set up your mobile phone for the data service WAP, MMS, e-mail and Internet,
you can use a configuration service. This service is used to have the necessary settings for
your mobile phone sent to you by SMS. We recommend that you contact your network pro-
vider who will send you the configuration messages.
As an alternative you can also use the "Setting Configurator" at
www.siemens-mobile.com/mobilescustomercare
. Siemens will then send you the con-
figuration messages. Please follow the instructions contained in those messages.
Problem
Possible causes
Possible solution
Phone cannot be
switched on.
On/Off key not pressed long
enough.
Press On/Off key for at least 2 seconds.
Flat battery.
Charge battery. Check charging indicator in the
display.
Battery contacts dirty.
Clean contacts.
See also below under "Charging
error"
Standby time is
too short.
Frequent use of organiser and
games.
Restrict use if applicable.
Fast search activated.
Deactivate speed search (p. 94).
Display illumination switched on. Switch off display illumination (p. 77).
Unintentional keystrokes (illumi-
nation!).
Activate key lock (p. 91).
Charging error
(charge icon not
displayed).
Battery totally discharged.
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Temperature out of range:
+5 °C to +45 °C.
Make sure the ambient temperature is right, wait
for a while, then recharge.
Contact problem.
Check power supply and connection to the phone.
Check battery contacts and telephone connection
socket, clean them if necessary, then insert battery
again.
No mains voltage.
Use different mains power socket, check mains
voltage.
Wrong charger.
Only use original Siemens accessories.
Battery faulty.
Replace battery.