Maintenance and diagnostics
59
Building Technologies
048_DMS_NK8237_ICC_MP4.40_A6V10316241_a_en.doc
Fire Safety & Security Products
06.2011
9.3.3
Uploading diagnostic files
Diagnostic file purposes
The purpose of these files is to record messages of what has taken place with the
NK82xx to make it easier to determine if something is wrong, or if something im-
portant has taken place.
DIAGNO.LOG
This file is always present, and contains detailed technical information about the
behaviour of the software application running on the NK82xx. For example, if it
wasn’t possible to open an internal queue during the initialisation phase, that mes-
sage is saved to this file.
The information in this file is not meant to be used by filed engineers on site. In
case of technical problems, the DIAGNO.LOG file can be transmitted to the techni-
cal support for a specific analysis.
EEProm.LOG
You create this file by selecting the
Save EEProm on File
button. This file con-
tains information about the NK82xx hardware status stored on the EEProm. For
example, if it wasn’t possible to use the serial interface on COM3 because the se-
rial add-on board is broken, that message is saved to the EEProm.
Note:
Every time you select the
Save EEProm on File
button, you overwrite any
existing EEProm.LOG file.
A detailed description of the EEProm log entries is provided in the table here be-
low.
ID
Message text
Meaning
0 EV_EEPROM_NULL
-
1 EV_EEPROM_INIT
EEProm
initialization
2
EV_EEPROM_START
NK8000 unit restart
3
EV_EEPROM_NOT_ALIGNED
EEProm not aligned
4
EV_EEPROM_NO_ETH_INIT
Ethernet initialization failed
5
EV_EEPROM_TAMPER_OPEN
NK8000 unit box opened
6
EV_EEPROM_TAMPER_CLOSE
NK8000 unit box closed
8
EV_EEPROM_NO_SER0_INIT
COM1 initialization failed
9
EV_EEPROM_NO_SER1_INIT
COM2 initialization failed
10
EV_EEPROM_NO_SER2_INIT
COM3 initialization failed
11
EV_EEPROM_NO_SER3_INIT
COM4 initialization failed
12 EV_EEPROM_SER0_ERROR
COM1
error
13 EV_EEPROM_SER1_ERROR
COM2
error
14 EV_EEPROM_SER2_ERROR
COM3
error
15 EV_EEPROM_SER3_ERROR
COM4
error
16
EV_EEPROM_DATE_TIME
Date and time changed within delta threshold
17
EV_EEPROM_NEW_DATE_TIME
Date and time changed over delta threshold
18 EV_EEPROM_RESET
Reset
command
19
EV_EEPROM_EMERGENCY
Restart in emergency mode
20
EV_EEPROM_FTP_SESSION
FTP session opened
21
EV_EEPROM_CONFIG_CHANGE
Configuration file changed
22
EV_EEPROM_SW_CHANGE
Software version changed
23 EV_EEPROM_CPU_CHANGE
CPU
changed
24
EV_EEPROM_ETH_PNP_UPDATE
Ethernet EEProm update
25
EV_EEPROM_ETH_PNP_ERROR
Ethernet EEProm update failed
34
EV_EEPROM_DLL_LOAD_FAILED
DLL load failure
35
EV_EEPROM_DLL_EXCLUDED
DLL excluded from round-robin schedule
36
EV_EEPROM_DLL_OVERRUN
DLL response time over threshold 1
37
EV_EEPROM_DLL_VER_ERR
DLL version error
38 EV_EEPROM_DLL_INIT_ERR
DLL
initialization
error
39
EV_EEPROM_DLL_OVERTIME
DLL response time over threshold 2