User Guide
Siemens ID Mouse V3.1
June 2000 Edition
Siemens
ID Mouse FAQs and troubleshooting
Page 25
After deinstalling the ID
Mouse, an error message
appears during rebooting,
stating that certain
services cannot be
started.
During deinstallation the USB Drivers are not completely
removed. The error will have no effect on the functionality
of the computer. The deinstallation routines in version 3.0
will cleanly remove all components.
Remedy: Delete the registry settings manually.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enu
m\Root\LEGACY_USBBULK
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enu
m\Root\LEGACY_USBDRV
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enu
m\Root\LEGACY_USBMOUSE
WinNT4
V1.0,
V1.1,
V2.0
After the computer has
not been used for a while
all memory resources are
exhausted. Possibly all
you can do is boot your
PC.
This problem only exists in version 1.0 and can only be
resolved by installing a newer version of the software.
WinNT4
V1.0
The USB drivers will not
run on the computer.
There is no USB
registration under
settings/control-
panel/devices
It was established that the USB drivers will not run on dual
processor. This is due to a Microsoft fault in NT4.
WinNT4
All
After the installation
another PC card will not
work e.g. Network card
Enter the setup programme by starting the computer
(usually with F2) and adjust under Menu Advanced by PCI
Components, that the USB Interrupt of this card is
blocked or allocate the USB with another Interrupt.
All
All
During installation
protection violation or the
Error 1385 is displayed.
In this case, the problem can only be removed with
installation of the ID Mouse Software Version 3.0.
WinNT4
V1.0,
V1.1,
V2.0
While rebooting the
computer, resp. after the
ID Mouse installation, it
takes a long time until
the user can register.
After rebooting the computer all network drives and NT
settings are loaded. In this period nothing from the ID
Mouse can be displayed.
WinNT4
All
After installation an error
is displayed that the
installation failed.
You should check if the user has sufficient rights on the
computer to carry out the installation (Write protection of
the system directories, in the registry etc)
WinNT4,
Win2k
All
After installing the
software the registration
with the ID Mouse no
longer works (the
standard registration
always appears)
In this case, the deinstallation programm of the other
software also removed parts of the ID Mouse. Remedy:
Deinstall the ID Mouse and reinstall again.
WinNT4,
Win2k
All
Parts in the masks are
not clearly visible or
bitmaps are moved.
The problem appears when setting up large typefaces.
Resetting the typeface to normal will resolve the problem.
All
All
With driver problems how
can you manually
deinstall the software in
order to run, for example,
a Windows System
again.
Delete the following files from the system directory:
usbdrv.sys, usbmouse.sys, usbbulk.sys
All
All
