service.fm
A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
12-1
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Service
12
Service
Introduction
This chapter contains information on the options available to service technicians and custom-
ers for
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performing service and maintenance work.
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recognizing and correcting errors.
Such work can be performed on site or using remote service.
Chapter contents
This chapter covers the following topics:
Topic
System Administration Options, page 12-3:
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Administration On Site with System Telephone, page 12-4
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Administration On Site with Service PC, page 12-4
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Remote administration, page 12-6
Installation and administration of Plug PC for HiPath 3000 Remote Access Appliance,
page 12-7
Service and Maintenance Tasks, page 12-17:
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Backing Up the Customer Database (CDB Backup), page 12-17
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Effects of Hardware Changes on Customer Data, page 12-22
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Relocate/Transfer Application Processor Software (APS), page 12-25
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Determine current system software version, page 12-31
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Upgrading HiPath 3000, page 12-31
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Backing Up System Components (Backup Manager), page 12-33
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HiPath User Management, page 12-35
Guided Maintenance, page 12-37:
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Assessing Displays on the HG 1500 Front Panel, page 12-37
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Recording HiPath 3000 Board Status, page 12-37
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Summary of Contents for HiPath 3000 Series
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