43
C580 / INDIA EN / A31008-M2006-Z701-1-7619 / appendix.fm / 11.03.2009
Ve
rs
ion 4,
29
.10.
2007
Service (Customer Care)
We offer you support that is fast and
tailored to your specific needs!
Our Online Support on the Internet:
www.gigaset.com/customercare
For more information on aftersales serv-
ice, please refer to your local warranty
card.
In some countries repair and replace serv-
ices are impossible when the products are
not sold through our authorised dealers.
Questions and answers
If you have any questions about using
your phone, visit us at www.gigaset.com/
customercare at any time. The table
below contains a list of common problems
and possible solutions.
Gigaset C585 only:
The display is blank.
1. The handset is not switched on.
¥
Press
and hold
the end call key
a
.
2. The batteries are flat.
Charge or replace the batteries
"
Base
"
flashes in the display.
1. The handset is outside the range of the
base station.
¥
Move the handset closer to the base
station.
3. The base station is not turned on.
Check the base station's mains adapter
Handset does not ring.
1. The ringer is deactivated.
¥
Activate the ringer (
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
Reset the system PIN to 0000
Forgotten the system PIN.
Reset the system PIN to 0000
The other party cannot hear you.
You have deactivated the microphone.
The handset is "muted".
Activate the microphone again
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller
should ask the network provider
to release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the
network mailbox.
Your PABX is set for dial pulsing.
¥
Set your PABX to touch tone dialling.
No time is specified for a message in the
answer machine history.
Date/time is not set.
¥
Set the date/time (
The answer machine announces "PIN is
incorrect" during remote operation.
1
.
You have entered the wrong system PIN.
¥
Enter the system PIN again.
2
.
The system PIN is still set to 0000.
¥
Change the system PIN (
The answer machine will not record any
messages.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.