Trouble shooting
en
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Trouble shooting
Trouble shooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
You can take remedial action yourself for some error
messages.
Troubleshooting
Error message
Possible cause
Remedy/Note
The appliance does not work
The plug is not plugged into the mains
Plug the plug in
Power failure
Check whether the kitchen light works
The fuse is faulty
Check in the fuse box to make sure that the fuse for
the appliance is OK
Faulty operation
Switch off the fuse in the fuse box. Switch it back on
after approx. 10
seconds
Although the appliance is switched on, it
cannot be operated; the
'
symbol is in
the display
The childproof lock is activated
Press and hold
c
'
until the
'
symbol goes out
The interior lighting has failed.
The LED bulb is defective
Call our customer service.
‚ƒ
:
‹‹
flashes in the display and the
0
symbol lights up.
Power failure
Reset the clock
The appliance is not operating. A cooking
time is shown in the display.
u
was not touched after the setting was
made.
Touch
u
or delete the setting by using the function
selector to select another function.
The microwave is not working.
The door has not been properly closed.
Check whether food residue or debris is trapped in
the door
u
was not touched.
Touch
u
It is taking longer than usual for food to
heat up
The microwave power output has been set too
low.
Select a higher microwave power output
A larger amount of food than usual has been
placed in the appliance.
Double the amount – double the time
The food was colder than usual.
Stir or turn the food during cooking
Microwave operation has been cancelled
for no apparent reason.
The microwave has a fault.
If this fault recurs, call our customer service.
The appliance can be set, but does not
heat up. The colon flashes.
The appliance is in demo mode.
Deactivate demo mode in the basic settings.
Note:
Demo mode is only visible in the first 5
minutes
after connecting the appliance to the mains.
The water tank and drip tray symbols are
flashing continuously.
Technical problem.
Make sure that the water tank and drip tray are fully
inserted in the relevant tank recess.
If the symbols continue to flash, call our customer ser-
vice.
You may continue to use the appliance, except for the
steam function.
“‹†„ƒ
.
Dirt on the control panel is creating a touch field
that is permanently active.
Switch off the appliance and clean the control panel.
Switch the appliance on again.
If this fault recurs immediately after switching back
on, call our customer service.
“†‹‹†
.
The steam function has been activated multiple
times with an empty water tank.
Before next use, make sure that the water tank is filled
with cold water and fully inserted in the tank recess.
If this fault recurs, call our customer service.
