WARRANTY AND SERVICE
38
WARRANTY AND SERVICE
39
Warranty and Service
Your Siemens custom hearing instrument, with the exception
of the battery, is covered by a comprehensive warranty. All
covered instrument parts received for warranty service at an
authorized Siemens Service Center will be repaired or replaced
with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual
wear and tear or mistreatment of the instrument such as
physical shock, excessive wax build-up, or tampering with
the instrument, any of which voids all warranties. Your
Audiologist or Hearing Care Provider may charge a service
fee for processing warranty service.
Warranty service must only be performed by an authorized
Siemens Service Center. Service performed by unauthorized
service depots voids this warranty and repairs so necessitated
will be done on a parts and labour cost basis.
Please refer to the warranty card included with your hearing
instruments for warranty period effective dates.
Your Siemens custom hearing instruments may have
additional loss and damage coverage. Please consult your
Audiologist or Hearing Care Provider to determine if this is
applicable to your hearing instruments.
Procedure
In case of malfunction or loss, take your Siemens hearing
instrument and/or proof of purchase to the Audiologist or
Hearing Care Provider from whom the unit was purchased.
If factory service or replacement is needed, your Audiologist
or Hearing Care Provider will forward the unit to an authorized
Siemens Service Center.
Extended warranty programs
Siemens offers extended warranty and service programs for
your hearing instruments. Please consult with your Audiologist
or Hearing Care Provider for more details on these programs.
IMPORTANT
This warranty gives you specific legal rights and you may
have other rights which may vary from location to location.
For more information, contact your local Department of
Consumer Affairs.
