9
Troubleshooting
9.1
General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact SICK Service. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster telephone processing.
Table 7: Fault table
Fault description
Possible causes
Troubleshooting
LEDs do not light up.
No voltage supply connected.
Connecting the voltage supply.
Power LED flashes red.
Device error.
Radar measurement not possi‐
ble.
Contact SICK customer service.
For address, see rear side.
I/O LED lights up red.
Warning field object detection.
Check detection area for objects
in the warning field.
No connection between
SOPAS ET PC software and
the device.
Connection dropped.
Verify connections.
Objects are not detected.
Objects in the detection area.
Check the alignment of the
detection area.
No switching signals are
output via the I/O inter‐
face.
No detection signals present.
Device configuration faulty.
Bad connection.
Check alignment of the detec‐
tion area, device configuration
and connections.
No data is output via the
Ethernet interface.
Device configuration faulty.
Poor data connection.
Check device configuration and
connections.
No data is output via the
CAN interface.
The option to output data via
the CAN interface is not yet
available.
Use the Ethernet interface.
9.2
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invali‐
date any warranty claims against SICK AG.
9.3
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9
TROUBLESHOOTING
24
O P E R A T I N G I N S T R U C T I O N S | RMS3xx
8021530/19JS/2021-02-09 | SICK
Subject to change without notice
