9
Troubleshooting
9.1
General faults, warnings, and errors
Possible errors and corrective actions are described in the table below. In the case of
errors that cannot be rectified using the information below, please contact the SICK
Service department. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster telephone processing.
Table 12: Troubleshooting questions and replies
Question / status
Response / remedial actions
Both LEDs flash red.
Device fault: Read out the fault code via the PC software
SOPAS ET and remedy the cause of the fault.
LEDs indicate an undefined status.
Check the device status, if necessary contact the SICK
Service department.
Measurement data show anomalies. Optics cover contaminated: Clean the cover.
9.2
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.3
Returns
b
Only send in devices after consulting with SICK Service.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.4
Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner
in accordance with the applicable country-specific waste disposal regulations. Do not
dispose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the national regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9
TROUBLESHOOTING
46
O P E R A T I N G I N S T R U C T I O N S | LMS1104C-111031S01
8023051/1AZG/2021-05-10 | SICK
Subject to change without notice
