Shure Incorporated
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Problem
Solution
Sound quality is muffled or hollow
Check that channels have been aimed to the desired area.
Make sure channels are not accidentally muted.
Use equalizer to adjust frequency response on a single
channel or on the automix channel. See the equalizer appli-
cations for the appropriate use.
Microphone does not show up in device discovery
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device if necessary
Audio is not present or is quiet/distorted
Check cables
Verify that channels are not muted
Make sure channels are aimed in the right direction, with the
intended polar pattern.
Check that fader levels are not set too low
If using automixing, check the settings to ensure channels
are gating on/off properly
No lights
Check if No Lights Mode is enabled, or if any Light Ring
set-
tings are turned off.
Automixing is disabled or is missing a channel
Automix is automatically disabled when you turn on toroid
Omnidirectional channels are not sent to the automix chan-
nel
Microphone does not power on
The network switch must supply Power over Ethernet. Other-
wise, a PoE injector must be used
Check network cables and connections
Important Product Information
The equipment is intended to be used in professional audio applications.
Note:
This device is not intended to be connected directly to a public internet network.
EMC conformance to Environment E2: Commercial and Light Industrial. Testing is based on the use of supplied and recommended cable types. The use of
other than shielded (screened) cable types may degrade EMC performance.
Changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this equipment.
Industry Canada ICES-003 Compliance Label:
CAN ICES-3 (B)/NMB-3(B)
