40
Ordercode: 43725
Helix S5000 Q4
Troubleshooting
No Light
If the light effect does not operate properly, refer servicing to a technician.
Suspect three potential problem areas as: the power supply, the LEDs, the internal fuse.
01)
Power supply. Check if the unit is plugged into an appropriate power supply.
02)
The LEDs. Return the Helix to your Showtec dealer.
03)
The internal fuse. Return the Helix to your Showtec dealer.
04)
If all appears to be O.K., plug the unit in again.
05)
If you are unable to determine the cause of the problem, do not open the Helix, as this may
damage the unit and the warranty will become void.
06)
Return the device to your Showtec dealer.
No Response to DMX
01)
Check the DMX setting. Make sure that DMX addresses are correct.
02)
Check the DMX cable: Unplug the unit; change the DMX cable; then reconnect to electrical power.
Try your DMX control again.
03)
Determine whether the controller or light effect is at fault. Does the controller operate properly with
other DMX products? If not, take the controller in for repair. If so, take the DMX cable and the light
effect to a qualified technician.
Problem
Probable cause(s)
Remedy
One or more fixtures
do not function at
all
No power to the fixture
●
Check if power is switched on and cables
are plugged in
Internal fuse blown
●
Return the device to your Showtec dealer
Fixtures reset
correctly, but all
respond erratically
or not at all to the
controller
The controller is not connected
●
Connect controller
5-pin XLR Out of the controller does
not match XLR Out of the first fixture
on the link (i.e. signal is reversed)
●
Install a phase reversing cable between
the controller and the first fixture on the
link
Fixtures reset
correctly, but some
respond erratically
or not at all to the
controller
Poor data quality
●
Check data quality. If much lower than
100 percent, the problem may be a bad
data link connection, poor quality or
broken cables, missing termination plug,
or a defective fixture disturbing the link
Bad data link connection
●
Inspect connections and cables. Correct
poor connections. Repair or replace
damaged cables
Data link not terminated with 120
Ohm termination plug
●
Insert termination plug in output jack of
the last fixture on the link
Incorrect addressing of the fixtures
●
Check address setting
One of the fixtures is defective and
disturbs data transmission on the link
●
Bypass one fixture at a time until normal
operation is regained: unplug both
connectors and connect them directly
together
●
Have the defective fixture serviced by a
qualified technician
5-pin XLR Out on the fixtures does not
match (pins 2 and 3 reversed)
●
Install a phase-reversing cable between
the fixtures or swap pin 2 and 3 in the
fixture, that behaves erratically
No light or LEDs cuts
out intermittently
Fixture is too hot
●
Allow the fixture to cool down
●
Clean the fans
●
Make sure air vents are not blocked
●
Turn up the air conditioning
LEDs damaged
●
Disconnect fixture and return to your
dealer
The power supply settings do not
match local AC voltage and
frequency
●
Disconnect fixture. Check settings and
correct if necessary
