Basic Call Handling 6
Personal Call Manager, Step-by-Step Guide
Task
Step-by-Step Instructions
What is a Call Stack?
The call stack size is the maximum number of
incoming and outgoing calls that you can handle
with Personal Call Manager. The call stack size
determines the number of calls you can receive
before the next call is treated as busy.
Even when your call stack is full, Personal Call
Manager allows you to place one more outgoing
call for performing consultative conferences and
transfers.
Your call stack size cannot exceed the number
configured by your system administrator.
Configuring the Call Stack Size
From the Personal Call Manager Compact view:
1. Right-click the ShoreTel icon.
2. Click
Configure ShoreTel System
from
the shortcut menu. The ShoreTel System
dialog box appears.
3. Click
the
Telephony
tab. The ShoreTel
System Telephony dialog box appears.
4. In
the
Telephone
section, enter the stack
size in the
Select your Call Stack Size
box.
5. Click
OK
to close the dialog box.
What is Handsfree Mode?
Use the Handsfree mode when you want to free
your hands up by using a headset or
speakerphone.
When the Handsfree Mode is activated, ShoreTel
suppresses dial tone to the telephone. .
