Basic Call Handling 9
Personal Call Manager, Step-by-Step Guide
Task
Step-by-Step Instructions
Transferring a Call
From the Personal Call Manager
Compact view:
1. Click
the
Transfer
button.
The Transfer dialog box
appears.
2. In
the
Dial
box, enter the name
or number where you want to
transfer the call.
3. Select the desired name or
number.
4. Click
the
Transfer
button to
transfer the call
Consultative Transfer
From the Personal Call Manager
Compact view:
1. Click
the
Transfer
button.
The Transfer dialog
box appears.
2. In
the
Dial
box, enter the name
or number where you want to
transfer the call.
3. Select the desired name or
number.
4. Click
the
Consult
button.
The phone you
are transferring to rings and the
“Complete Transfer” message
appears on your screen.
5. When the party answers, you
can confer with them before
transferring the caller.
6. Click
Yes
to transfer the call.
The caller is then transferred.
7. Click
No
to cancel the transfer.
The caller remains on your line.
