ShoreTel ShorePhone IP 230 User Manual Download Page 6

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Your Phone's Display

Your ShoreTel IP phone's display shows your name and extension, call
handling mode, call appearance, monitored extensions, calls, duration of call,
voice messages, date and time, soft key functions, and your phone’s operating
status.

ShoreTel IP230/230g Idle Display

Monitored

Extension

Speed Dial

Status Icon

Your

Name

Your

Extension

Soft

Keys

Missed

Calls

Unheard Voice

Messages

Call

Handling

Mode

Agent

State

Summary of Contents for ShorePhone IP 230

Page 1: ...ShorePhone IP 230 230g Telephone User Guide...

Page 2: ...Trademarks ShoreTel ShoreCare ShoreWare ShoreGear and ControlPoint are registered trademarks of ShoreTel Inc in the United States and or other countries ShorePhone is a trademark of ShoreTel Inc in th...

Page 3: ...f Hold 16 Redialing and Checking Missed Calls 16 AUDIO CONTROLS 17 Adjusting Ring Tone Volume 17 Adjusting Handset Volume 17 Adjusting Headset Volume 17 Adjusting Speakerphone Volume 17 Muting an Acti...

Page 4: ...icking Up the Night Bell 36 Toggling the Hunt Group Status 36 Overhead Paging 36 Using Group Paging 36 Parking and Unparking Calls 37 CALL MANAGER SOFTWARE 38 WEB ACCESS 39 TROUBLESHOOTING 40 Viewing...

Page 5: ...lay Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages Function Keys Perform core telephony functions Microphone Dial Pad Audio Control Keys Volume button contro...

Page 6: ...pearance monitored extensions calls duration of call voice messages date and time soft key functions and your phone s operating status ShoreTel IP230 230g Idle Display Monitored Extension Speed Dial S...

Page 7: ...tate Call Appearance States Off Off Idle Off Off Idle and DND Off Off Idle and Message Waiting Off Orange Steady on Idle Message Waiting and DND Green Steady on Green Steady on Off Hook Green Steady o...

Page 8: ...000ms on 1000ms off Offering Call Green Steady on Green Steady on Active Call Picked Up Green 250ms on 250ms off Orange 250ms on 250ms off Held or Parked Call or Conference Call Off Red Steady on Moni...

Page 9: ...n Green 100 ms on Picked up Monitored Ext Call Monitor Ext held Active Call Bridged Call Appearance States Off Off Idle Green 1000ms on 1000ms off Green 1000ms on 1000ms off Offering Call Green Steady...

Page 10: ...s off Orange 250ms on 250ms off Unpark Pick Unpark Only Held Parked Toggle Functions Record Whisper Mute Off Off Function Off Green Steady on Orange Steady on Function Available Green 250ms on 250ms o...

Page 11: ...ter a default password of 1234 and press Step 4 Enter a new password followed by Check with your system administrator for password length Repeat to confirm password Step 5 Speak your name and press th...

Page 12: ...press the Speakerphone button again Using the Headset To place an internal call press the Headset button and dial the extension To place an external call dial the trunk access code then the phone num...

Page 13: ...ur display as shown in the figure below The caller s name may be abbreviated to fit on one line To answer the call do one of the following Using the Handset To answer a call pick up the handset when t...

Page 14: ...call appearance button to answer the incoming call and the current call will automatically be put on hold Alternately if the phone is out of call appearance buttons you can interact with multiple call...

Page 15: ...before ringing him or her into the conference call After consultation press the Yes soft key to complete the conference call or press the Cancel soft key to return to the original two party call Step...

Page 16: ...after that If you have received several calls you will receive a reminder ring for the call that has been on hold the longest If you have multiple calls on hold you can press the green blinking LED as...

Page 17: ...set volume while the handset is off hook press and on the volume button Adjusting Headset Volume To adjust the headset volume while the headset LED is illuminated press and on the volume button Adjust...

Page 18: ...main voice mail menu from an analog phone press then your extension followed by your password and then Logging In from an External Phone To log in to the main voice mail menu from an external phone di...

Page 19: ...message you may contact the assistant to inquire or share information about a voice mail Continue to next message Cancel message review Sending Messages from Voice Mail From the Main Menu you can send...

Page 20: ...or your personal mailbox then press one of the following Record personal greeting NOTE When you record a personal greeting it is linked to the current active call handling mode Record your personal gr...

Page 21: ...l message Record your name Press when you are finished recording your name then choose from the following options Accept Review Re record Delete and use default system recording Cancel Listen to your...

Page 22: ...state Log in and assign extension Log out Log in without assigning extension Change Find Me forwarding state By enabling Find Me callers who are routed to your voice mail box can be instructed to pre...

Page 23: ...nation an optional number where calls can be forwarded if enabled otherwise you will be prompted to record a message Transfer to auto attendant After message recording select from one of the following...

Page 24: ...select the desired mode by doing the following Step 1 Press the Options button followed by your password and then Step 2 Verify that the 1 Call Hndlg is highlighted and then press the Edit soft key St...

Page 25: ...Scroll to 2 Headset and press the OK soft key or select 1 Speaker to keep it on speakerphone Step 5 Press the Done soft key Changing Ring Tone You can choose between four distinctive ring tones to he...

Page 26: ...tons via the interface To program one of the other functions to your custom buttons please contact your system administrator as all other functions must be programmed via ShoreWare Director Step 6 Whe...

Page 27: ...ministrator to request a change to your client type Step 3 Available options for agents are LoggedIn and LoggedOut and available options for supervisors are Logged In Logged Out and Wrap Up Scroll to...

Page 28: ...28 Step 4 Available options for Handsfree mode are Disabled and Enabled Scroll to the desired option and then press the OK soft key Step 5 Press the Done soft key to exit...

Page 29: ...he display to select the desired name Press the Dial soft key to dial the number You can also use the Directory to make an Intercom call by pressing the Intcom soft key on this screen or when using on...

Page 30: ...ally include a specific extension for quick one touch feature operation If you need this feature please review with your system administrator Bridged Call Appearance Bridged Call Appearances shares ca...

Page 31: ...elps manage incoming calls for that extension and it also serves as a shortcut when performing one of the following functions dialing that extension transfer conference call parking call pickup and in...

Page 32: ...a call on another extension This feature is useful for certain users including ACD supervisors that must monitor calls for important business reasons A custom key can be programmed to invoke the silen...

Page 33: ...ll appearance information is shared or bridged across the many different phones in an organization You can place an outbound call using a bridged call appearance so others users can view the call acti...

Page 34: ...which the call is active NOTE If you use the Silent Monitor and Barge In features often you should have your system administrator configure a custom key to provide one button operation See Programmin...

Page 35: ...ions set by your system administrator for both your phone and the target phone the Whisper Page feature lets you break into an active call in order to speak with an internal user This occurs without t...

Page 36: ...hen hunt group members are in a meeting or leave work early If you are a member of more than one hunt group you must enter the extension associated with the desired hunt group after dialing the access...

Page 37: ...following Step 1 Press the Park soft key Step 2 Dial the extension press its custom key or use the Directory to find the party Step 3 Press the Park soft key again To unpark the call press Unpark rep...

Page 38: ...1000 line call history of inbound outbound and missed calls interact with voice messages from your PC Call Manager frees you from fruitless tasks like playing phone tag looking up numbers struggling...

Page 39: ...age personal options and settings from any web browser from anywhere in the world Call handling details and notification settings can be managed securely and easily from anywhere For more information...

Page 40: ...coffee cups books etc blocking the microphone Also you should check your volume settings Problem Your display is blank Solution You have no power Ensure the network cable is connected to the LAN port...

Page 41: ...ddress DHCP Subnet Mask Gateway Link Speed reflects speed of both ports FTP Server Media Gateway Controller MGC Server SNTP Server IP address 802 1Q VLAN ID setting DNS Address displayed only on 230g...

Page 42: ...tton The LED should not light and you shouldn t hear any tones if this isn t the case lift and replace the handset Step 2 Dial R E S E T on the keypad and then press Your phone reboots Adjust Display...

Page 43: ...or ext Toggling the Hunt Group Status HG ext Whisper Page ext Changing Call Handling Mode and Forwarding password Changing Extension Assignment password Unassign Extension Assignment password Assign E...

Page 44: ...44...

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