Shireen Octopus 5800, User Manual, Page: 3 / 35

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Warranty Policy
All Shireen’s products warranted to the original purchaser to be free from defects in materials and workmanship under
normal installation, use, and service for a period of one (1) year from the date of purchase.
Under this warranty, Shireen, Inc. shall repair or replace (at its option), during the warranty period, any part that proves to
be defective in material of workmanship under normal installation, use and service, provided the product is returned to
Shireen, Inc., or to one of its distributors with transportation charges prepaid. Returned products must include a copy of
the purchase receipt. In the absence of a purchase receipt, the warranty period shall be one (1) year from the date of
manufacture.
This warranty shall be voided if the product is damaged as a result of defacement, misuse, abuse, neglect, accident,
destruction or alteration of the serial number, improper electrical voltages or currents, repair, alteration or maintenance by
any person or party other than a Shireen, Inc. employee or authorized service facility, or any use in violation of
instructions furnished by Shireen Inc.
This warranty is also rendered invalid if this product is removed from the country in which it was purchased, if it is used in
a country in which it is not registered for use, or if it is used in a country for which it was not designed. Due to variations in
communications laws, this product may be illegal for use in some countries. Shireen, Inc. assumes no responsibility for
damages or penalties incurred resulting from the use of this product in a manner or location other than that for which it is
intended.
RMA Policy
IN NO EVENT SHALL SHIREEN, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, WHATSOEVER.
Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state. It is important to us that all Shireen’s products are bought with full confidence. If you
are not 100% satisfied with any product purchased from Shireen you may receive a prompt replacement or refund, subject
to the terms and conditions outlined below.
IMPORTANT: Before returning any item for credit or under warranty repair, you must obtain a Return Merchandise
Authorization (RMA) number by filling out the RMA form.
Products will not be accepted without an RMA number.
30 Day full refund or credit policy:
1. Product was purchased from Shireen no more than 30 day prior to the return request.
2. All shipping charges associated with returned items are non-refundable.
3. Products are returned in their original condition along with any associated packaging, accessories, mounting hardware
and manuals. Any discrepancy could result in a delay or partial forfeiture of your credit.
Unfortunately Shireen cannot issue credits for:
1. Products not purchased from Shireen directly. If you purchased from a reseller or distributor you must contact them
directly for return instructions.
2. Damaged items as a result of misuse, neglect, or improper environmental conditions.
3. Products purchased direct from Shireen more than 30 days prior to a product return request.
To return any product under 1 year warranty for repair/replacement, follow the RMA procedure.