Shell Five (5) Years Limited Warranty
Shell warrants that this product (the "Product") will be free from defects in
material and workmanship for a period of five (5) years from the date of
purchase (the "Warranty Period"). For defects reported during the
Warranty Period, Shell will, at its discretion, and subject to Shell’s product
support analysis, either repair or replace defective Product. Replacement
parts and products will be new or serviceably used, comparable in
function and performance to the original part and warranted for the
remainder of the original Warranty Period. SHELL’S LIABILITY HEREUN-
DER IS EXPRESSLY LIMITED TO REPLACEMENT OR REPAIR OF THE
PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHELL
SHALL NOT BE LIABLE TO ANY PURCHASER OF THE PRODUCT OR
ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL
OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO,
LOST PROFITS, PROPERTY DAMAGE OR PERSONAL INJURY RELATED
IN ANY WAY TO THE PRODUCT HOWSOEVER CAUSED, EVEN IF
SHELL HAD KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAG-
ES. THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
AND THOSE ARISING FROM COURSE OF DEALING, USAGE OR
TRADE PRACTICE. IN THE EVENT THAT ANY APPLICABLE LAWS
IMPOSE WARRANTIES, CONDITIONS OR OBLIGATIONS THAT
CANNOT BE EXCLUDED OR MODIFIED, THIS PARAGRAPH SHALL
APPLY TO THE GREATEST EXTENT ALLOWED BY SUCH LAWS.
This Limited Warranty is made solely for the benefit of the original purchas-
er of the Product from Shell or its approved reseller or distributor and is not
assignable or transferable. To make a warranty claim, the purchaser must:
(1) request and obtain a return merchandise authorization ("RMA")
number and return location information (the "Return Location") from Shell
Support by emailing [email protected] by calling
1.833.990.2624 ; and (2) send the Product, including RMA number and
receipt to the Return Location provided. DO NOT SEND IN PRODUCT
WITHOUT FIRST OBTAINING AN RMA FROM SHELL SUPPORT. THE
ORIGINAL PURCHASER IS RESPONSIBLE (AND MUST PREPAY) ALL
PACKAGING AND TRANSPORTATION COSTS TO SHIP PRODUCTS
FOR WARRANTY SERVICE. NOTWITHSTANDING THE ABOVE, THIS
LIMITED WARRANTY IS VOID AND DOES NOT APPLY TO PRODUCTS
THAT: (a) were misused, mishandled, subjected to abuse or careless
handling, accident, improperly stored, or operated under conditions of
extreme voltage, temperature, shock, or vibration beyond Shell's
recommendations for safe and effective use; (b) improperly installed,
operated or maintained; (c) are/were modified without the express
written consent of Shell; (d) have been disassembled, altered or repaired
by anyone other than Shell; (e) had defects which were reported after the
Warranty Period. THIS LIMITED WARRANTY DOES NOT COVER: (1)
normal wear and tear; (2) cosmetic damage that does not affect function-
ality; or (3) Products where the Shell serial and/or lot number is missing,
altered, or defaced.
