TROUBLE SHOOTING GUIDE
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Power lamp off.
No power supply.
Plug unit into an AC out-
let and turn the unit on.
Power lamp is on but no mist is
coming out.
No water in water tank.
Add water to water tank.
Tank has water, but the tank
is not resting properly on
the base.
Reposition the tank so
that it fits properly on
the base.
Mist has a strange odor.
This might be a normal
smell for a new item.
Remove the water tank,
open the cover and let it
air out for 12 hours.
The water might be dirty or
standing for a long time.
Clean the water tank and
refill with fresh, clean
water.
Power lamp is on, but the unit
doesn’t work.
Too much water in the water
basin.
Remove some water,
replace the tank and turn
the unit on.
Mist fog is too small
Too much scale in the water
basin.
Clean the transducer.
Water is dirty.
Clean the water tank and
refill with fresh, clean
water.
Abnormal noise
Water level is too low.
Add water to water tank.
Unit is on an unstable
surface.
Move the unit to a stable,
flat surface.
Mist is leaking from around
the nozzle.
Nozzle is not sitting cor-
rectly on the device.
Reposition the nozzle so
it makes proper contact.
Dip the nozzle in water
if necessary to form a
tighter seal.
• DO NOT disassemble the unit. There are
no user-serviceable parts.
• DO NOT use the unit if the power cord
appears damaged.
• DO NOT pour detergents or other
chemicals into the tank.
• DO NOT add essential oil into
the water tank.
• Unplug the unit during cleaning,
maintenance or whenever it is not
being used.
• DO NOT touch the water in the Water
Basin or other components when the
unit is working.
• DO NOT turn on the unit when there is no
water in the tank.
• DO NOT scrape or clean the transducer
with chemicals.
• DO NOT let water splash into the inner
base unit.
• DO NOT allow children to play with this
unit. It is not a toy.
• This unit is for indoor use only.
SAFETY WARNINGS
Please dispose of this unit and
the remote control batteries in
accordance with local laws.
DISPOSAL
Sharper Image branded items purchased
from SharperImage.com include a 1-year
limited replacement warranty. If you have
any questions not covered in this guide,
please call Customer Service at
1 (877) 210-3449.
WARRANTY / CUSTOMER SERVICE
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