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10. TROUBLE SHOOTING GUIDE
The following conditions in the table below do not always indicate a problem. Please perform the
checks described below before calling for service. If the problem can not be corrected by the use of
this guide, remove the mains plug from the power socket and contact the DTR Helpline on 0845 880
0421 in order to obtain service or advice. Where this is not possible please visit our web site
www.sharp.co.uk/customersupport.aspx
Customers without Internet access may phone 0845 880 0421 during office hours.
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to
provide proof of purchase to the repair company. Please keep your purchase invoice or receipt in a
safe place.
WARNING
Under no circumstances should you try and repair this product yourself. This will invalidate the
warranty. Do not open the unit as there is risk of electric shock.
Problem
Possible Reason
What to do
The Led indicator does not glow
Mains cable is not connected
Check if the main cable is not plugged
into the power socket.
No picture or sound
No signal or weak signal.
Check the Aerial and scart connections
The settings you have made in the
menus have not been changed.
The digital set-top box was
unplugged without first going to
standby.
Before unplugging your digital set-top
box, make sure it is in standby
The remote control is not
working.
The digital set-top box is in
Stand by.
Remote control is incorrectly
aimed.
Battery exhausted.
Press the standby button.
Check if anything is obstructing the
front panel .
Change the batteries
PIN code forgotten
You should perform a “First Time
Installation”.
Record does not start
No or weak Aerial 2 input Signal
Check Aerial 2 input connection
.
No PIP video
No or weak Aerial 2 input Signal
PIP Channel is radio or teletext
based.
This may be because recording
is in progress.
Check Aerial 2 input connection.
Use PIP+ / PIP- to choose a valid TV
channel.
Freezing / Blocking
1.
Check
freeview
reception
information as we have listed on the
front of the packaging.
2. Refer to the QSG for correct
installation.
There is noise interference on the
TV while a broadcast is being
received.
Depending on the reception on
the TV, interference may appear
on the TV monitor while you
watch a TV broadcast and the
unit is left on.
This is not a malfunction of the unit or
the TV. To watch a TV broadcast, turn
off the unit.