Trouble shooting
page 11
11. Trouble shooting
Problems
Reasons
How to solve
Notice
Hot water is not hot
Cold water is not
cold (<10C)
No water come out
from the taps
Tap flow is too slow
(<1.5L/min)
Heating noise
Cooling noise
Pump noise
Water has taste
Pump doesn’t work
Water pump work
continuously
Door gap is too big
Door gap is not
even
Door can’t be closed
tightly
1. Switch doesn’t work (Or switched off on LCD panel)
2. Fuse(s) burnt
3. Control board and NTC sensors don’t work
4. Heater doesn’t work
5. Wires are disconnected
1. Check switch (Turn on by touching LCD key)
2. Check fuse(s)
3. Check heater
4. Check control board and NTC
5. Check wiring
1.Switch doesn’t work (Or switched off on LCD panel)
2.Fuse burnt
3.Control board and NTC sensor don’t work
4.Compressor doesn’t work
5.Refrigeration sys leaks
6.Wires are disconnected
1.Check switch (Turn on by touching LCD key)
2.Check fuse
3.Check control board and NTC
4.Check compressor
5.Check the temperature of condenser, hot
means refrigeration sys works
6.Check wiring
1.Bottle probe leaks
2.Air pump doesn’t work
3.Control board doesn’t work
4.Float switch and float assembly have problem
1. Check O rings of the stick, reinstall the probe
assembly
2. Check air pump and it’s wire connection
3. Check control board
4. Check float switch and float assembly
1.Water level is too low in the water reservoir
2.Silicone tube is twisted
1.Check float assembly, check baffle plate
inside the water reservoir
2.Check silicone tube
1.60 DbA in 2-3 minutes is normal when water starts boiling
2.Voltage is too high
1.Use dbmeter check if it is too high
2.Check voltage is 220V or not.
1.Voltage and frequency are unstable
2.Condenser or internal parts are not well installed result
resonance
1.Check voltage and frequency
2.Hold the condenser by hand, if the noise
disappear, then put rubber pad between
condenser and side panel
1.Installation is not good
2.Probe assembly results bigger noise sometimes
1.Check the installation, especially the soft
sleeve
2.Take apart the probe assembly to see if it is
normal, then change a new one.
1.Source water may has taste or out of date
2.Cooler may not be cleaned when first time use or long time
use
1.Change new bottled water and clean the
cooler.
2.Flush the cooler for a few times with boiling
treatment according to the taste treatment
instruction.
1.Probe or tube leak
2.Door switch or float switch failure
3.Transformer or Control board don’t work
4.Wire connection failure
5.Air pump doesn’t work
1.Check the probe and O rings, then reinstall
2.Check door switch and float switch
3.Check transformer(Check if the LED light
work) and control board
4.Check wire connection
1.Wrong wire connection
2.Control board doesn’t work
1.Check wire connection
2.Change control board
Door hinge plate distort
Change hinge plate or add washer above the
hinge shaft
Diagonal distort
Rectify the corner diagonally according to the
instruction of “How to fix the door gap”
1.Door distort diagonally or the folding edge distort obtusely
2.Door folding edge distort
1.Rectify the door by hand
2.Rectify the edge by hand
