Sharp MX-M2651 Troubleshooting Manual Download Page 1

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Common

Copier

Printer

Fax

Image Send

Document Filing

Useful Tips

Troubleshooting

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Summary of Contents for MX-M2651

Page 1: ...Common Copier Printer Fax Image Send Document Filing Useful Tips Troubleshooting Click the icon of the function you want to know more about ...

Page 2: ...or other problem is discovered please contact your dealer or nearest authorized service representative Aside from instances provided for by law SHARP is not responsible for failures occurring during the use of the product or its options or failures due to incorrect operation of the product and its options or other failures or for any damage that occurs due to use of the product Warning Reproductio...

Page 3: ...ition After the main power indicator color changes to green press the POWER button ABOUT THIS GUIDE 2 General Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 Useful Tips 60 When the background color of the job status display at the upper right corner of the touch panel is not gray do not switch off the main power switch or unpl...

Page 4: ...tton Error indicator Power Save button Indicator Home Screen key LAN connector USB port A type Main power switch Extension phone jack TEL Telephone line jack LINE OPERATION PANEL Motion sensor Only on models that have a motion sensor Facsimile expansion kit Option NFC touch point area NFC function standard installation model only Communication indicator USB port A type General Problems ...

Page 5: ...y Fan the paper well before loading it Set the guides to the size of the paper The paper must not exceed the maximum number of sheets and must not be higher than the indicator line Bypass tray Pull the extension guide all the way out A4R 8 1 2 x 11 R or more Load the paper with the print side facing down Adjust the bypass tray guides so that they slightly contact the loaded paper Is the original p...

Page 6: ...xplanation label Discarding punch waste Paper feed roller Bypass feed roller Toner cartridge Waste toner box Inner finisher Finisher Saddle stitch finisher Saddle Stitch Finisher large stacker Inner finisher Saddle stitch finisher Saddle Stitch Finisher large stacker Finisher Removing a toner cartridge In a reversing single pass feeder RSPF In a duplex single pass feeder DSPF ...

Page 7: ...ation environment 11 Is the detection range set correctly 12 PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Is a tray out of paper 12 Is the machine out of toner 12 Has a paper misfeed occurred 12 Is the output tray full 12 Is the waste toner box full 12 Are restrictions placed on the trays that can be used in each mode copy print image send and document filing 12 THE ORIGINAL SIZE IS NOT AUTOMATI...

Page 8: ... SKEWED ON THE PAPER Is too much paper loaded into the bypass tray 16 Are the bypass tray guides adjusted to the width of the paper 16 Are the original guides adjusted to the width of the paper 16 Are you scanning originals of mixed width In a reversing single pass feeder RSPF 16 LINES APPEAR IN THE IMAGE Are the scanning areas of the document glass or automatic document feeder dirty 17 Is the byp...

Page 9: ... OR PUNCH POSITION IS NOT CORRECT Is the stapling position setting correctly 21 Are the punching positions setting correctly 21 FOLDING DOES NOT TAKE PLACE Did the administrator enable the Disabling of Duplex setting 21 Are you using a paper type that has a specific front and reverse side 21 THE FOLD POSITION IS NOT CORRECT Is the original placed face up or face down correctly 22 PREVIEW IMAGES OR...

Page 10: ...L CANNOT BE USED Check Solution Is the main power indicator lit If the main power indicator is not lit up turn the machine s power on Make sure that the power plug is firmly inserted in the power outlet switch the main power switch to the position Did you just power on the machine Wait until a message appears indicating that the machine is ready After the Power button is turned on the machine requ...

Page 11: ...h to the position Waiting at least 10 seconds and then turn the main power switch to the position If the message still appears after switching the Power button and the main power switch off and on several times it is likely that a failure has occurred that requires service In this event stop using the machine unplug the power plug and contact your dealer or nearest SHARP Service Department When co...

Page 12: ...and resume printing When the output tray becomes full a detector activates and stops printing Is the waste toner box full Replace the waste toner box as instructed by the message in the touch panel Are restrictions placed on the trays that can be used in each mode copy print image send and document filing Check the settings in Paper Tray Settings and see if checkmarks appear in the checkboxes of e...

Page 13: ...size A4 8 1 2 x 11 B5 8 1 2 x 11 R etc as the paper that you wish to use for printing Is an original of the A5 5 1 2 8 1 2 size set to landscape A5R size If an original of the A5 5 1 2 8 1 2 size is set to landscape A5R size it is not detected automatically Is the document feeder sensor dirty MX M3071 MX M3071S MX M3571 MX M3571S MX M4071 MX M4071S MX M5071 MX M5071S MX M6071 MX M6071S Wipe the se...

Page 14: ...re multiple sheets feeding at once Fan the paper well before loading it Are you using paper that is not within the specifications Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges SUPPLIES in Start Guide For paper that is prohibited or not recommended see User s Manual Are the bypass tray guides adjuste...

Page 15: ...et PAPER DOES NOT FEED FROM THE PAPER TRAY Check Solution Is the paper loaded correctly into the paper tray Set the guides to the size of the paper Reload the paper Load no more than the maximum number of sheets and do not exceed the indicator line Placing the original and adding paper page 5 Has the tray been prohibited in some modes copy print fax image send document filing Check the settings in...

Page 16: ...etting Are the bypass tray guides adjusted to the width of the paper Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper Are the original guides adjusted to the width of the paper Adjust the original guides to the width of the paper Are you scanning originals of mixed width In a reversing single pass feeder RSPF If the printed image is skewe...

Page 17: ... OUTPUT Check Solution Are you using paper that is not within the specifications Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges SUPPLIES in Start Guide Try setting the paper type to a type that is slightly heavier or slightly lighter than normal For plain paper switch plain paper 1 to plain paper 2 o...

Page 18: ...e base screen of normal mode You can set the output tray in the screens When printing you can select the output tray in the printer driver Click the Finishing tab in the printer driver and select the output tray in Output Tray The output tray is fixed and cannot be changed when some copy or print settings are selected Some copy or print settings may be canceled when you change the output tray PART...

Page 19: ...f the paper type set for the cover or insert is not the same as the paper type set for the tray paper will be fed from a different tray Settings System Settings Common Settings Paper Settings Paper Tray Settings Tray Registration THE CONNECTED USB DEVICE CANNOT BE USED Check Solution Is the USB device compatible with the machine Ask your dealer if the device is compatible with the machine USB devi...

Page 20: ... Same Width setting Stapling is not possible when paper of different widths are mixed together When copying select Same Width for Mixed Size Original in Others Are there more sheets than can be stapled at once For the maximum number of sheets that can be stapled see SPECIFICATIONS in Start Guide Is a paper size that cannot be stapled included in the print job For paper sizes that can be stapled se...

Page 21: ... of each tray Punching is not possible on labels tab paper glossy paper transparency film and envelopes In addition if Disable Punch is selected in the user type punching will not be possible THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT Check Solution Is the stapling position setting correctly Check the stapling position in PREVIEW SCREEN Are the punching positions setting correctly Chec...

Page 22: ...obs have been executed THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Solution Is the brightness properly adjusted Tap the LCD Control key on the home screen to adjust the brightness YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF Check Solution Did Auto Clear activate When user authentication is used the currently logged in user will be automatically logged out if Auto Clear activates Log in...

Page 23: ...lay Pattern Setting Enter the administrator password and select the desired color from patterns 1 to 5 For more information see User s Manual Touch Panel Operation I DON T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN Check Solution You can change a shortcut in Edit Home Open the action panel on the home screen and tap Edit Home Enter the administrator password tap the de...

Page 24: ...at Auto Power Shut Off takes place Settings administrator System Settings Energy Save Eco Setting Auto Power Shut Off Timer I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password changed from the factory default setting Contact your dealer or nearest SHARP Service Department For the factory default administrator password see TO THE ADMINISTRATOR OF THE MACHINE in Start G...

Page 25: ...WORK Did you select the copy ratio manually 26 Are you copying using settings that do not allow rotate copying 26 Is Rotation Copy Setting disabled in the setting mode 26 ENLARGE REDUCE DOES NOT WORK Are the original paper and ratio settings correct 26 THE IMAGE IS TOO LIGHT OR TOO DARK Is the image too light 27 Is the image too dark 27 Has an appropriate exposure mode for the original type been s...

Page 26: ... with other modes as required however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel ROTATE COPY DOES NOT WORK Check Solution Did you select the copy ratio manually Use automatic ratio selection when copying Are you copying using settings that do not allow rotate copying Rotate copying can generally be combined with other modes a...

Page 27: ...p This mode is best for copying the light color shading and fine text found on most maps Light Original Use this mode for originals with light pencil writing Is the overall copy density too light Change the overall copy density with either method below Changing the default setting Select Settings administrator System Settings Image Quality Adjustment Copy Image Quality Quick Image Quality Adjustme...

Page 28: ... original must be placed face down When using the automatic document feeder the original must be placed face up I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Solution Use N Up N Up lets you reduce and copy the images of up to eight A4 pages on one sheet Tap the N Up key In normal mode you can also add borders to N Up copies ...

Page 29: ... the bypass tray 32 2 SIDED PRINTING DOES NOT TAKE PLACE Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2 sided printing 33 Are you using a special size or type of paper 33 Have functions been disabled by the administrator 33 DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Is IPsec Settings enabled on the machine 33 A TRA...

Page 30: ...address changes frequently it is recommended that a permanent IP address be assigned to the machine Settings administrator System Settings Network Settings Are you using a printer port created using Standard TCP IP Port Windows Check the PC settings When a port created with Standard TCP IP Port in Windows is used and the SNMP Status Enabled checkbox is it may not be possible to print correctly Cha...

Page 31: ...en user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Did you save settings in the Condition Settings that cannot be used with your current option configuration Initialize the Condition Settings If you change your option configuration after changing the Condition Settings the Print Settings screen may not appear Retur...

Page 32: ...RINT ON SPECIAL MEDIA ENVELOPES ETC Check Solution For envelopes use tray 1 or the bypass tray and for special papers such as embossed paper use the bypass tray For envelopes set envelopes in tray 1 or in the bypass tray For special papers such as embossed paper set the paper in the bypass tray After loading the media set the paper size and paper in Tray Settings in the home screen For more inform...

Page 33: ...ou using a special size or type of paper For the paper types and sizes that can be used for two sided copying read SPECIFICATIONS in Start Guide Have functions been disabled by the administrator Check with your administrator Some functions may have been disabled in the setting mode Check with your administrator When user authentication is enabled the functions that you can use may be restricted in...

Page 34: ...lution setting is selected in the Image Quality tab of the printer driver properties window On the MX M2651 MX M3051 MX M3551 MX M4051 MX M5051 MX M6051 1200 dpi can not be used THE IMAGE IS TOO LIGHT OR TOO DARK Check Solution Is the overall print density too light Use the setting below to change the overall print density Select Settings administrator System Settings Image Quality Adjustment Prin...

Page 35: ...bitmap images cannot be changed PART OF THE IMAGE IS CUT OFF Check Solution Does the paper size specified by the job match the size of paper loaded into the tray Make sure that the paper size setting matches the size of paper loaded into the tray Windows The setting is selected in the Paper Source tab of the printer driver If Paper Tray is selected check the loaded paper and the paper size setting...

Page 36: ...Check Solution Is your computer or the machine in an unstable state Cancel printing restart your PC and the machine and try printing again If there is only a small amount of free space remaining in the memory or hard drive of your PC or if a large number of jobs have been spooled on the machine and only a small amount of free space remains text may be printed as garbled characters To cancel printi...

Page 37: ...ges You can check the machine s IP address in Network Status of setting mode If the IP address has changed change the port setting in the printer driver Settings Status Network Status See Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assigned to the machine Settings administrator System Settings Network Settings Check if the correct prin...

Page 38: ...ect time 41 Is a transmission in progress 41 PRINTING DOES NOT TAKE PLACE AFTER RECEPTION Does a password entry screen appear 41 Has cut off printing been disabled in the setting mode administrator 41 Is forwarding Inbound Routing function enabled for a received fax 41 Is the paper other than the size that can be printed by fax reception loaded 41 MANUAL RECEPTION POLLING RECEPTION ARE NOT POSSIBL...

Page 39: ...s set correctly for the line you are using Select the telephone line type in Dial Mode Setting in the setting mode administrator Settings System Settings Image Send Settings Fax Settings Condition Settings Dial Mode Setting Is a busy signal received If a busy signal is received the transmission is temporarily canceled and then automatically attempted again after a brief interval The factory defaul...

Page 40: ...inal size is detected during scanning Are the sub address and passcode correct When using F code communication Check with the operator of the other machine to make sure that the sub address and passcode are correct THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE Check Solution Is the original placed face up or face down correctly Place the original again in the correct orientation and r...

Page 41: ... received that is larger than any paper that is loaded the fax will be received and stored in memory without being printed However when a fax longer than A3 11 x 17 size is received it will be printed using multiple sheets of paper Settings System Settings Image Send Settings Fax Settings Receive Settings Print Style Setting Is forwarding Inbound Routing function enabled for a received fax If you ...

Page 42: ...de to Auto Reception When the reception mode is set to Manual Reception the machine will not receive faxes automatically Settings administrator System Settings Image Send Settings Fax Data Receive Forward Manual Receive Settings When Switching from Manual to Automatic Reception is selected in setting mode and a fax is received in manual reception mode the machine will automatically switch to autom...

Page 43: ...ble External Telephone Setting Settings administrator System Settings Image Send Settings Fax Settings Condition Settings External Telephone Setting Is the line busy Wait until the communication is completed YOU CANNOT TALK TO THE OTHER PARTY Check Solution Did you dial using the speaker Use the extension telephone When you dial using the speaker you will be able to hear the voice of the other par...

Page 44: ... in the setting mode Has your administrator enabled a function that prevents editing deleting Check with your administrator If your administrator has enabled settings such as Inbound Routing Settings keys cannot be edited or removed Settings administrator Image Send Settings Inbound Routing Forwarding Storing Settings Inbound Routing Settings I WANT TO CHECK THE SEND RECEIVE HISTORY Check Solution...

Page 45: ...ding to the set conditions I DON T KNOW HOW TO PREVIEW RECEIVED FAXES Check Solution Enable the image preview setting for received faxes in setting mode You can forward received faxes to a forwarding destination set in advance Enable Received Data Image Check Setting in Settings administrator System Settings Image Send Settings Common Settings Condition Settings When a fax is received tap the icon...

Page 46: ...scanning of the original is completed In Settings administrator select System Settings Common Settings Sound Settings Beep Sound Settings Common Scan Complete Sound Image Send to adjust the volume I DON T KNOW HOW TO STORE OR PRINT SENDER INFORMATION Check Solution You can store sender information in Own Name and Destination Set in setting mode To store sender information select Settings administr...

Page 47: ...emory without being printed Clear the error that is preventing printing I DON T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check Solution Tap the Address Review key Tap the Address Review key to view a list of the addresses Is Fax Dest Confirmation Mode enabled in setting mode Enable Settings administrator System Settings Image Send Settings Fax Settings Condition Settings Fax Dest Confirmati...

Page 48: ...50 I DON T KNOW HOW TO SPECIFY THE ORIGINAL SEND SIZE Are you using Easy mode 50 TRANSMISSION TAKES A LONG TIME Is the resolution setting appropriate at the time of scanning 51 A DESTINATION IS PRE SELECTED Is Default Address Setting enabled in the setting mode 51 THE SCANNED IMAGE IS CLIPPED Is the original scan size setting smaller than the actual original size 51 THE QUALITY OF THE SCANNED IMAG...

Page 49: ...nternet service provider etc what the file size limit is for one e mail transmission When Send Destination Link is selected the data is saved to the machine s hard disk and a URL link to the saved data is sent by e mail to the destination The recipient uses the link to download the file Because this method is not affected by mail server restrictions you can use it in instances such as when you can...

Page 50: ...lt THE RECEIVED IMAGE FILE CANNOT BE OPENED Check Solution Does the viewer program used by the recipient support the format of the received image data Use a software program that is capable of opening the selected file type and compression mode The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission Does a message appear prom...

Page 51: ...case as a larger file will be created than when the default setting is used A DESTINATION IS PRE SELECTED Check Solution Is Default Address Setting enabled in the setting mode If you wish to send to a destination other than the default destination tap the Cancel key If you are the administrator and wish to change or disable the default destination change the settings as appropriate in Default Addr...

Page 52: ...de of the Color Start key to Full Color or Grayscale and then scan Are Internet fax addresses included in the transmission If you wish to send an image scanned at high resolution to destinations for E Mail FTP Desktop and Network Folder send the image to scanner and Internet fax destinations separately Is the resolution setting too low A low resolution setting results in a coarser image Increasing...

Page 53: ...or the file type and the image is scanned in Mono2 the file will be created as a TIFF file THE FILE SIZE IS LARGE Check Solution Was the color mode set to Grayscale when you scanned a monochrome original Grayscale is suitable when you want a high quality image of text or a photo but the file size will be larger Using Mono2 for a text only original will significantly reduce the file size This is se...

Page 54: ...r delete the key Has your administrator enabled a function that prevents editing deleting Check with your administrator If your administrator has enabled settings such as Default Address Setting and Inbound Routing Settings keys cannot be edited or removed I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Solution Use the Format key You can use the Format key to set the format an...

Page 55: ...om a DHCP server scanning to network folder or scanning will not be possible if the IP address changes You can check the machine s IP address in Network Status of setting mode If the IP address has changed change the port setting in the printer driver Settings Status Network Status See Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assign...

Page 56: ... BE OPENED Did you enter the wrong password PIN Code 58 I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Does the name include characters that cannot be used in a file or folder name 58 A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission 58 I DON T KNOW HOW TO SCAN TO USB MEMORY Did you insert the USB memory devi...

Page 57: ... easily deleted Has automatic deletion of document filing files been enabled If files that you need have been deleted consult the administrator of the machine When Automatic Deletion of File Settings is enabled in the setting mode the files in the specified folders are periodically deleted Even when the file property is Confidential or Protect the file may be deleted Settings administrator System ...

Page 58: ...ith your administrator I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Check Solution Does the name include characters that cannot be used in a file or folder name The following characters cannot be used in a file or folder name A FILE NAME IS CUT OFF Check Solution Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission If the name was s...

Page 59: ...an to USB is selected in Scan to HDD USB of Easy Scan mode the scanned document will be saved to the connected USB memory device Did you select Scan to External Memory Device in Document Filing mode When Scan to External Memory Device is selected on the action panel of Document Filing mode the scanned document will be saved to the connected USB memory device I DON T KNOW TO PRINT BY USB DIRECT PRI...

Page 60: ...entation of originals Print result Paper tray Driver setting Tray type Print side Duplex printing Trays 1 4 Face up 1 2 Bypass tray Large capacity tray Face down Trays 1 4 Face up 1 2 Bypass tray Large capacity tray Face down 1 3 2 2 A 1 A 1 2 A 1 1 A Useful Tips ...

Page 61: ...ce down Trays 1 4 Face up 1 2 3 Bypass tray Large capacity tray Face down Output Orientation of originals Print result Paper tray Driver setting Tray type Print side A 1 B 2 C 3 D 4 A 1 B 2 C 3 D 4 Front Back A 1 B 2 C 3 D 4 A 1 B 2 C 3 D 4 Front Back A3 A4 2 1 3 1 2 3 2 1 1 2 When Saddle Stitch is also used If a saddle stitch finisher is installed ...

Page 62: ...ing a network folder The example of sharing a folder with the name sample with everyone on the network is explained below 1 After creating a folder with the name sample on the desktop right click and select Properties 2 Click Sharing and Advanced Sharing 1 2 ...

Page 63: ...is folder checkbox and click the Permissions button 4 Select Everyone select the Allow checkboxes of Change and Read and click OK 5 Click the OK button in the Advanced Sharing screen to close the screen and click the Close button 1 2 1 2 ...

Page 64: ... and enter a keyword to search for a workgroup server or network folder Up to 100 workgroups 100 servers and 100 network folders are displayed Tap to return to the screen of step 2 4 Tap the key of the server or computer that you wish to access If a screen appears prompting you to enter a user name and password check with your server administrator and enter the appropriate user name and password 5...

Page 65: ...5 Useful Tips 6 After the settings are completed tap the Execute key You will return to the screen of step 2 Tap the Execute key again to accept the destination 7 Tap the Start key 8 x11 Auto Auto 8 x11 ...

Page 66: ...o a searchable PDF that lets you find text Mode Format Setting OCR Setting Easy mode When the Color Grayscale key is selected When the B W key is selected Normal mode When the Color Grayscale key is selected When the B W key is selected Scan using the OCR function To an Office file You can find text Editable ...

Page 67: ...2021L EN2 ...

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