E-20
Many potential problems can be resolved by the
owner without calling a service technician.
If something is wrong with this product, check the
following before calling your authorized dealer or
service center.
■
General
Symptom
Possible cause
No sound is
heard.
●
Is the input signal (selection)
set properly?
●
Is the volume level set to
minimum?
●
Is muting activated?
●
Are the connections made
correctly?
Noise is
heard during
playback.
●
Move the sound bar away
from any computers or
mobile phones.
Sound is
distorted.
●
TV output sound is
distorted.
Reduce the TV volume or
sound bar volume.
When a button
is pressed,
the sound
bar does not
respond.
●
Set this sound bar to the
standby mode and then
turn it back on.
●
If the sound bar still
malfunctions, reset it.
(Refer to page 21.)
The power is
not turned on.
●
Is the sound bar
unplugged? (Refer to
page 12.)
●
The protection circuit may
be activated. Unplug and
plug in the power cord
again after 5 minutes or
more.
■
NFC /
Bluetooth
Symptom
Possible cause
NFC-enabled
device cannot
connect to
Bluetooth
via
NFC.
●
Main unit is not in
Bluetooth
pairing mode. Perform
“NFC connection for audio
playback”. (Refer page 17.)
No sound is
heard.
●
Is the sound bar too far
from the
Bluetooth
stereo
audio source device?
●
Is the sound bar paired with
the
Bluetooth
stereo audio
source device?
●
Is the
Bluetooth
stereo
audio source device in
playback condition?
●
Is a headphone plugged to
the
Bluetooth
stereo audio
source device?
Bluetooth
sound is
interrupted or
distorted.
●
Is the sound bar too near
to a device that generates
electromagnetic radiation?
●
Is there any obstacle
between the sound bar and
the
Bluetooth
stereo audio
source device?
■
Remote control
Symptom
Possible cause
The remote
control does
not operate
properly.
●
Is the battery polarity
correct?
●
Is the battery dead?
●
Is the distance or angle
incorrect?
●
Are there any obstructions
in front of the sound bar?
●
Is there a strong light
shining on the remote
sensor?
●
Is the remote control for
another equipment used
simultaneously?
The sound
bar cannot be
turned on with
the remote
control.
●
Is the AC power cord of the
sound bar plugged in?
●
Is the battery inserted?
●
Has the plastic shield at
the remote control battery
holder been removed?
Troubleshooting chart
