Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
For inquiries, call:
In case of theft, loss, or malfunction
(7 days a week / toll free)
In case above numbers are not available, call toll-free:
0120‑925‑314
From au mobile phones:
From non-au mobile phones / general subscriber phones:
Customer Center
For general information
(7 days a week / toll free)
From au mobile phones:
From non-au mobile phones / general subscriber phones:
In case above numbers are not available, call toll-free:
0120‑977‑033
(except Okinawa)
0120‑977‑699
(Okinawa)
Corporate Customer Center
(For corporate contractors)
For general information
(toll free)
Business hours: 9:00 to 19:00 (Weekday), 9:00 to 18:00 (Saturday, Sunday, Holiday)
*Except during the year change period
From au mobile phones:
0077-7-113
113
0077-7-111
157
Business hours: 24 hours
Business hours: 9:00 to 20:00
area code not required
Repair and Delivery Support Center
For theft, loss, or malfunction
(toll free)
Business hours: 9:00 to 20:00 (7 days a week)
From non-au mobile phones / general subscriber phones:
0120-925-041
0077-7041
area code not required
From au mobile phones / non-au mobile phones / general subscriber phones:
0120-925-919
