Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
(toll free)
Customer Center
For inquiries, call:
For general information
Business hours: 9:00 to 20:00 (7 days a week)
From au mobile phones:
area code not required
(toll free)
Repair and Delivery Support Center
For theft, loss, or malfunction
From au mobile phones / non-au mobile phones / general subscriber phones:
Business hours: 9:00 to 20:00 (7 days a week)
0120-925-919
In case above numbers are not available, call toll-free:
0120-925-314
In case above numbers are not available, call toll-free:
0120-977-033
(except Okinawa)
0120-977-699
(Okinawa)
Business hours: 24 hours (7 days a week)
(toll free)
In case of theft, loss, or malfunction
From non-au mobile phones / general subscriber phones:
From au mobile phones:
area code not required
From non-au mobile phones / general subscriber phones:
