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au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case
of loss or damage, the card will be replaced at your
expense. When malfunction is suspected, or in case of
theft or loss, contact an au shop or PiPit.
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After-Sales Service
If you are unsure about anything regarding after-sales
service, contact the following service counter.
Customer Service Center (for service canceling
procedure or operation in case of loss or theft)
From a fixed-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without area code (toll
free)
Keitai Guarantee Service Center (for loss, theft or
damage)
From a fixed-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 to 21:00 (7 days a week)
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au After-Sales Service Information
◎
Note that when changing the model or purchasing an extra
cell phone, this service only covers the most recently
purchased au cell phone.
◎
When an au cell phone is handed over to you or someone
else, the “Keitai Guarantee Service Plus LTE” membership
is also handed over to the successor of the cell phone.
◎
When you get a new au cell phone by changing the model,
purchasing an extra cell phone, etc., the “Keitai Guarantee
Service Plus” or “Keitai Guarantee Service Plus LTE”
membership for the old au cell phone is automatically
canceled.
◎
Service contents are subject to change without notice.
Service contents
Keitai Guarantee
Service Plus LTE
member
Non-Keitai
Guarantee
Service Plus
LTE member
Replacement cell phone
delivery service
(spontaneous failure: 1st
year)
Free
N/A
Replacement cell phone
delivery service
(spontaneous failure: 2nd
year and later)
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
N/A
Replacement cell phone
delivery service
(partial damage, water
soak, irreparable
damage, theft and loss)
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
N/A
Holding over and repair
(spontaneous failure: 1st
year)
Free
Free
Holding over and repair
(spontaneous failure: 2nd
year and later)
Free (three-year
warranty)
Actual cost
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