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sharkclean .co.uk
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sharkclean .co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give you an additional manufacturer’s guarantee of up to two
years (1 year as standard plus 1 year when you register). These terms and conditions relate to our manufacturer’s
guarantee only - your statutory rights are unaffected.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put
straight through to a Shark® representative. You’ll also find online support at www.Sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model Number
• Serial Number (only if available)
• Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark
are automatically registered.
IMPORTANT
• The manufacturer’s guarantee covers your product for 12 months (or for 2 years, if registered) starting on the
date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year
extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner
is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Blockages - for details of how to unblock your vacuum cleaner, please refer to the Instructions.
2. Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Instructions supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark® spares.
7. Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum. You’ll
find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at www.Sharkclean.eu.
Please remember that using non-Shark® spares may invalidate your manufacturer’s guarantee. However, your
statutory rights are unaffected.
TWO-YEAR LIMITED GUARANTEE
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