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FREEPHONE 0800 862 0453
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www.sharkclean.eu
PROBLEM
POSSIBLE REASONS AND SUGGESTED SOLUTION
The unit will not operate or the
LED lights are flashing
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
If the unit still doesn’t work, call Customer Service at 0800 862 0453.
The unit will not pick up
Empty the No Touch Dust Cup.
Recharge the battery.
Dust is escaping from the unit
Empty the No Touch Dust Cup.
Ensure that the No Touch Dust Cup is properly in place.
The rotating brush will not pick up
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the No Touch Dust Cup.
The unit will not charge
Press the power button once to turn the unit “OFF”.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
Charging adapter may not be working. Call Customer Service at
0800 862 0453.
Batteries are dead and need to be replaced.
The No Touch Dust Cup will not fit
back into the unit
Clear away any build up or blockage of dirt or dust that may have accumu-
lated inside the housing.
CAUTION:
Do not clean the unit
while it is charging.
1
Once a month, wipe down the
unit with a dry cloth, including
the area under the No Touch
Dust Cup. Wipe away any hair,
fibre or other dirt that may have
built up in the chamber and on
the rotating brush. Do not use
any harsh cleaner or chemicals.
2
Do not immerse the unit in
water.
CLEANING THE ROTATING
BRUSH
1
Press the No Touch Dust Cup
release pedal with your foot and
remove the No Touch Dust Cup
from the unit.
2
Turn the unit upside down. Be
careful not to accidentally turn
the unit on!
3
Remove all hair, string or fibres
wrapped around the brush bar.
Using a pair of scissors, carefully
cut along the raised guide to
remove anything wound around
the brush bar. Avoid damaging
or cutting the bristles.
(Fig. 12)
Fig. 12
Fig. 15
Fig. 16
MAINTENANCE
4
Use a coin to remove the trap
door if you need to remove the
brushroll to either clean it or
replace it.
(Fig. 13)
REMOVING AND REPLACING
THE BATTERY
NOTE:
Make sure the charging
adaptor is not connected to
the sweeper when removing or
replacing the batteries.
NOTE:
If uncertain as to how
to remove your battery pack,
we suggest you take the unit
to a reputable small appliance
service technician to have this
service performed.
1
Make sure the unit is off. If not,
press the power button once to
turn the unit “OFF”.
(Fig. 14)
2
Turn the unit upside down.
3
Push in the locking tab and lift
off the battery compartment
cover.
(Fig. 15)
4
Carefully lift out the battery
pack and disconnect the wire
terminals by pressing on the
latch and pulling apart the wire
terminal connectors.
(Fig. 16)
5
Remove the battery pack.
(Fig. 16)
6
Connect the wire terminal from the
unit to the wire terminal connector
of the new Shark
®
battery pack
(XBTV3900) and replace the
battery pack into the unit.
7
Replace the battery
compartment cover.
8
Please call customer service at
0800 862 0453 if you have any
problems removing the battery
pack.
IMPORTANT:
This appliance
contains Li-Ion batteries. The
batteries must be recycled or
disposed of in accordance with
local regulations. Please consult
your local recycling centre for
more information.
WARNING:
Never use ordinary
batteries for replacement as
these may leak and cause
damage. Use only battery pack
XBTV3900 for replacement.
LI-ION BATTERY
MUST BE RECYCLED
OR DISPOSED OF
PROPERLY
Fig. 13
Fig. 14
OFF
TROUBLESHOOTING GUIDE
REPLACEMENT PARTS
A
XBTV3900
Battery Pack
B
CHV3900BS AC Adapter
To order any of the above replacement parts, go to
www.sharkclean.eu
or call
0800 862 0453
.
ORDERING REPLACEMENT PARTS