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www.sharkclean.com
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Shark
®
Professional Steam
& Spray
™
Mop will not turn
on.
1. Make sure that the power cord is firmly inserted into the unit power cord receptacle and in
the electrical outlet.
2. Check your fuse or breaker.
3. If your unit still does not work, call Customer Service at
1-800-798-7398
.
Shark
®
Professional Steam
& Spray
™
Mop will not make
steam.
1. Is there water in the water tank? If not, add water following instructions on page 4.
2. Is the water intake tube stuck in the top of the water tank? If so, push it down so it reaches
the bottom of the tank.
3. If the unit still does not make steam, follow decalcification instructions on page 8.
Cannot select steam setting/
flashing blue light remains on.
1. If you have already plugged in the power cord, unplug and re-plug into another electrical wall
outlet. This may reset the Standby mode.
2. Add water to the water tank and press the On/Standby button to select a steam setting.
3. If your unit still does not work, call Customer Service at
1-800-798-7398
.
Shark
®
Professional Steam
& Spray
™
Mop is squirting
foam from the spray nozzle.
1. The Cleanser Bottle is not firmly inserted into the unit. Make sure that you hear an audible
“Click” when you insert the Cleanser Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds to flush the
system.
Shark
®
Professional Steam
& Spray
™
Mop
doesn’t spray.
1. Make sure that the batteries are inserted into the battery compartment behind the Cleanser
Bottle. If there are batteries, then insert new batteries.
2. Make sure that the Cleanser Bottle is inserted all the way in. You should hear an audible
“Click” when inserted.
3. Check that there is enough cleaning solution in the Cleanser Bottle. If not, insert a new bottle
of Steam Energized
™
Cleanser.
4. There may be air in the system. Hold down the spray button for 5 to 10 seconds until solution
comes out of the spray nozzle.
5. The spray nozzle at the front of the unit where the spray comes out may be clogged.
See page
8 for instructions on cleaning the spray nozzle.
The Cleanser Bottle fell out.
1. The unit is not meant to be turned upside down. When upside-down, the Cleanser Bottle is at
risk for falling out of its cradle. Please do not turn the unit upside-down. If it is necessary to
turn the unit upside-down, remove the Cleanser Bottle first.
Shark
®
Professional Steam
& Spray
™
Mop left a white
spot on the floor.
1. Check to see if the cleaning pad is soaked through. We recommend that you unplug the unit
and replace the cleaning pad.
2. Make sure that the cleaning pad is attached correctly.
Shark
®
Professional Steam
& Spray
™
Mop leaves water
on the floor.
1. Do not leave the Steam & Spray
™
Mop on the floor with a damp cleaning pad.
2. If you are using tap water, we recommend switching to distilled water.
3. Make sure that the cap is securely placed on the water tank.
Floors are cloudy, spotty or
streaky after cleaning.
1. The cleaning pad may be dirty. Change the cleaning pad.
2. If the washable cleaning pad was washed with powder detergent, then it may be damaged
and require replacement. Replacement pads are available at www.sharkclean.com.
3. The mop may have been left in one spot for too long.
4. This may be leftover from past cleaners used on the floor surface. Use the mop a few more
times again with a clean pad and see if the cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry and then steam mopping again with a clean
pad. One or more rinses generally removes the residue. A more stubborn case may require
you to rinse the floor with a mix of one part vinegar and two parts water.
Shark
®
Professional Steam
& Spray
™
Mop is hard to
push.
1. Make sure the cleaning pad is attached correctly.
2. Check to see if the cleaning pad is excessively dirty. If so, replace with a clean pad.