Shark S6003UK, Owner'S Manual

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11 0800 862 0453
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop isn’t
producing any steam.
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the light around the Steam
Control Button is solid.
If the lights below the Steam Control Button are not illuminated, try a different electrical
outlet.
If the lights below the Steam Control Button are blinking, press the Steam Control
Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the unit to
warm up.
If after following the above steps the Steam Mop still does not produce any steam,
contact Customer Service at 0800 862 0453 or www.sharkclean.eu/uk.
The Steam Mop is
producing intermittent
steam.
This is normal—for more consistent steam select the HI setting.
Also make sure the water tank is full.
I can’t select a Steam
Setting.
Make sure the Steam Mop is plugged in and the lights below the Steam Control Button
are solid.
If your Steam Mop is producing steam but the lights below the Steam Control Button
are not lit, call customer service at 0800 862 0453.
I am getting streaky/
cloudy floors.
The Dirt Grip
™
pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on
the floor. As the Steam Mop uses only a small amount of water, it may not be enough
to rinse off the accumulation of residue that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping
again with a clean Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water* (but DO NOT put any cleaning solutions or chemicals into the
Steam Mop's water tank.)
*Please consult your flooring manufacturer’s care and maintenance instructions before
applying any cleaning products or solutions.
It’s really hard for me
to push/pull the Steam
Mop.
The Steam Mopmight be hard to push/pull if the Dirt Grip pad isn’t wet enough. It
should get easier to push/pull the Steam Mop after it’s been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend
flipping the pad over or using a clean pad.