Shark S3901EU, Owner'S Manual

Page: 61 / 204

ENGLISH
61 www.sharkclean.eu
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop will not
turn-on.
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
The unit will not make steam.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 7.
If the unit still does not make steam, follow the instructions on page 19 to
clean the nozzle.
The Shark
®
Lift-Away
™
Pro
Steam Pocket ® Mop leaves
water on the floor.
Check to see if your cleaning pocket is too wet. We recommend you
unplug the steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Cannot select steam setting/
flashing blue light remains on.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the standby mode.
Add water to the tank and select steam setting by pressing the standby
button.
The Shark
®
Lift-Away
™
Pro
Steam Pocket ® Mop left a
white spot on the floor.
Do not leave your steam mop on the floor with a damp or wet
cleaning pocket.
If you’re using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy, streaky or
spotty after steaming.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then your
pocket could be damaged and require replacement. Replacement pockets
are available at www.sharkclean.eu.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount
of water, it may not be wet enough to rinse off the accumulation that the
steam is bringing to the surface. We suggest rinsing the floor with nothing
but water, letting it dry, and then steam mopping again with a clean
pocket. One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
The Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop is hard
to push.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. If so, replace the
cleaning pocket.
The nozzle leaves water
drops on the garment.
The small steam bonnet frame must be in place at all times during usage.
The bonnet prevents water drops from being left on the garment and
removes impurities from your water.
If the steam bonnet is too wet or the frame has condensation, let the unit
cool for 30 minutes, remove the steam bonnet and let it dry out before
using again, or replace with a new steam bonnet.